IT Support Engineer

Job Description

Job Title: 1st Line Support Technician

Location: Brighton

Salary: £25,000 – £28,000 DOE

Working pattern: Fully onsite

Are you passionate about IT and looking to kickstart your career in a dynamic and fast-paced environment? We're seeking a motivated individual to join our team as a 1st Line Support Technician. This role offers the opportunity for career progression within the 1st line support domain and provides exposure to a variety of IT projects and tasks.

1st Line Support Responsibilities:

Manage and prioritize multiple tickets and projects efficiently.
Assist with technical support requests within the team, focusing on 1st line tickets and projects.
Maintain and update IT documentation to ensure accuracy and compliance.
Meet and exceed SLAs to ensure timely resolution of IT issues.
Communicate effectively with both customers and staff to provide exceptional service.

Requirements:

Ability to work independently and collaboratively within a team.
Comfortable working in a fast-paced environment with multiple tickets and requests.
Strong customer service skills with a focus on engagement and satisfaction.
Experience working with Microsoft technologies, including Windows, Office 365, and Active Directory.

If you're ready to take the next step in your IT career and thrive in a supportive and dynamic team environment, apply now to join our team as a 1st Line Support Technician.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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