553 jobs in Brighton & Hove

The Pensions Regulator (TPR) is responsible for protecting workplace pensions in the UK, working with employers and those running pensions to help people save safely for their retirement. We have an excellent office location in the heart of Brighton and have a diverse, lively and professional growing workforce. We are committed to making TPR a great place to work and doing all we can to support our people to reach their full potential. Join our expanding team for the chance to be a part of the biggest change to pensions in a generation. Role We’re looking for a Finance Officer (Accounts Payable and Payroll) to manage the purchase ledger function and support the payroll specialist. Responsibilities You will: be responsible for the end to end processing of purchase invoices and supplier payments be responsible for reconciling supplier statements and dealing with supplier queries manage the legal invoice process in close liaison with the case team and lawyers assist with the development and implementation of any purchase/payroll related policies be the liaison point for purchase ledger queries continuously improve initiatives on purchase processes including the implementation of new processes provide support for the payroll function process staff expenses, ensuring compliance with policy provide accurate MI and reports as required provide wider support to the finance team as required Essential criteria Experience in purchase management. Understanding of purchase to pay and financial systems. Experience of payroll and expenses administration. Knowledge and understanding of HM Revenue and Custom rules and regulations. Person specification Proactive and flexible. Problem solving and analytical skills. Excellent customer service. Attention to detail and accuracy. Personable and a team player. Salary and benefits As well as a starting salary of £25,380, we offer: Civil Service Pension arrangements, which are recognised as some of the best in the pensions world discretionary bonus arrangements access to performance related pay progression 25 days annual leave provision flexible working arrangements development opportunities enhanced parental leave arrangements a free employee assistance programme an excellent office location in Brighton

Fixed term up to May 2020, to cover the post holder's secondment to another role Interview date week beginning 24 June. For an informal discussion, please contact Sarah Potter -  Operational Manager Housing Adaptations on 01273 290789.   About the role We are looking for a Team Leader to lead a team of 6 Customer Support Officers responsible for delivering a responsive and customer focused service within the Private Sector Housing and Housing Adaptations Service. The team deals with a range of customer enquiries, relating to the licensing of houses in multiple occupation and conditions in private rented homes as well as from council and private sector residents getting major housing adaptations done, and provides administrative and technical support to both teams. This is a great opportunity for someone passionate about delivering excellent services in a busy, housing services environment. This role is available as a fixed term appointment until May 2020 or as a secondment for internal applicants. The successful candidate will work with us to lead, manage, coordinate and develop the Customer Support Team to effectively manage all enquiries and provide administrative support to both teams. Collaborate and work in partnership with a range of organisations and departments to achieve the best outcomes for the service and customers Deliver real improvements to our services through learning from customer feedback Additional information Your starting salary will be pro rata if the above position is part-time or term-time only. Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency's Points-based Immigration System. From 6 April 2011 the Home Office has placed a permanent restriction on the number of migrant workers that all Tier 2 (General) Sponsors can recruit. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits. Company information We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce. As part of Brighton & Hove City Council's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employee at risk of redundancy) is identified.  Files Job Description & Person Specification Applicant Letter Maximise Your Chances Our Values

Bozboz is looking for a new Head of Client Services. You will report directly to the Managing Director and look after a small team of account managers. As Head of Client Services, you’ll be responsible for the management and growth of Bozboz's client portfolio. Working in line with our business objectives and financial targets, you’ll own the client experience and associated processes. This is key to ensuring the department's success. As a member of the Senior Management Team, you’ll play an active role in shaping and implementing the agency's ongoing business strategy. What’s more, you’ll provide leadership, management and training for the Client Services team. The Client Services function plays a pivotal role in establishing and maintaining the happiness of Bozboz's clients. With that in mind, its performance is crucial to the agency’s ongoing success. Accountabilities Oversee the development of all client relationships, whilst paying close attention to their needs. Develop and maintain a commercially-driven, strategic approach to client retention and growth. Use Bozboz's chosen CRM to track client communications and status. Ensure the performance and growth of Bozboz’s client portfolio is positive. This should align with our business objectives and financial targets (income and gross profit). Efficient, timely and informative reporting of Client Services performance against KPIs to the Senior Management Team. Ensure that your team represent each client's vision, values and value proposition internally. Ensuring the Client Services team represent Bozboz’s brand values in all client communications. Ensure that all clients have a signed Agreement, Statement of Works and other legal documentation in place prior to any work commencing. Responsibilities Develop and maintain strategic relationships with key client stakeholders. These will be at senior decision-maker level across our entire client portfolio. Periodically review our client portfolio, identifying growth opportunities and under-performing accounts. Consequently, take any necessary actions to improve performance. Provide direct account management for a selection of Bozboz's key accounts. Become the point of escalation for all Client Services issues. Maintain knowledge of Bozboz's products so that they can be clearly communicated to new and existing clients. Work closely with other Heads of Department to ensure Bozboz's products remain commercially viable. Collaborate with the Head of Finance to ensure ongoing analysis of revenue and profitability. This is on a divisional and product level. Represent Bozboz’s brand values both internally and externally. Ensure the growth and development of the Client Services team members. This includes day-to-day mentorship and training. Line management processes: 121s, Personal Development Plans and 360 Degree Feedback. Performance managing members of the Client Services team where appropriate. Managing and reporting on capacity and resourcing in the Client Services team. Recruitment for the Client Services team and the on-boarding and training of new team members. Representing the Client Services team in agency meetings where appropriate. KPIs Your performance will be monitored using the following metrics: Financial performance of Bozboz's full client portfolio (income and gross profit margin). Growth of key client accounts. Client lifetime value. Client churn rate. Client referrals. Client satisfaction. Abous us Bozboz is an award-winning, web and creative marketing agency. Based in Brighton - a stone’s throw away from the North Laine - we’re independent, innovative and socially conscious. Our culture Step into our office and there’s an energy. Sure, these walls are dripping in art. They’re also trembling to the sound of our collective jams. But it’s more than that. Our team are buzzing to do the same thing: use creativity to make things better. This is not a space to escape reality, it’s a place to build a new one. Why apply at Bozboz? Are those design skills as strong as that desire to draw change? Do you believe the right choice of words can speak volumes for the voiceless? Bozboz is about doing the right thing for our clients, their customers - and the world.  

Specsavers  Hove  are looking for a highly talented Optometrist who can bring something new and exciting to their fantastic team. This store currently has a dedicated team of 30 colleagues.  As an Optometrist in our Hove Practice you will work closely together to ensure the highest optical standards are met, along with taking each customer through their own personalised customer journey. This community focused store requires someone ready to use their passion, skills and experience to build on an ever-growing customer base When it comes to the core of the role, we pride ourselves on running a professional customer focused test clinic – but what really makes this role stand out is that we can offer a workplace with a difference, an environment where people grow both personally and professionally, as well as the opportunity to take that little extra out of your normal day. What’s on offer? A highly competitive basic salary A fantastic bonus scheme with huge earning potential Phoropters or trial frames available  25 minute testing  Windows in every test room  Medical insurance Dental package Professional development opportunities and plenty more!   Key Information We are looking for someone who will enjoy being part of a close-knit team and community, where building your own customer base will be essential. Repeat business will be pivotal for you to succeed in this location, so we’ve ensured you have all the tools required to assist the customer in every step of their journey. In return for the strong basic salary, lucrative bonus package, CET training, personal development courses and genuine career progression opportunities on offer, we’re looking for someone ready to put our patients first, to become an integral part of our team and to maintain the high standards we hold true to Specsavers.

At the core of our business is the global customer success team. Over 100 people across 10 offices, all working towards one mission: ‘Make Every Customer Successful’. Our mantra is what drives us to ensure that all of Brandwatch’s clients get the very best out of our technology. In the ever-changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions.  We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business. As we continue to rapidly expand our global team, we are hiring a Customer Success Manager based in Brighton to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base. Your role will include: Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention and delivering satisfaction Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services Development of champions within allocated portfolio Develop, prepare, and nurture customers for advocacy Work closely customers to ensure they are achieving their key goals whilst maximising the value from Brandwatch’s products and services Advocate customer needs/issues cross-departmentally. You will have: Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention Confirmed ability to drive continuous value of SaaS technology platform Familiarity working with clients of all sizes Proven ability to build relationships at operational and executive levels Impeccable written and verbal communication skills, be detail oriented and analytical Experience working with digital marketing or social media at a SaaS vendor Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure A proactive approach to your work schedule Fluency in English Icing on the cake: Experience working with, or for a social media monitoring provider Knowledge of marketing principles and best practices Experience working with a CRM and/or ticketing systems, such as Salesforce/Zendesk Success will be measured on: Retention of your shared base clients’ revenue Your clients’ satisfaction levels What we offer: Benefits: We offer a range of benefits including; bike to work scheme, pension contribution, and discounted gym memberships. Culture: Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 10 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other. Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laine, whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our fortnightly massages right from the office.

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.   We’re looking for skilled sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?   In November 2018 we started work on a  £1.4m Office Refurbishment  in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in We’ve just launched a brand-new  Agent Progression Programme  which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge  £1,150  in rewards (in addition to the regular bonuses) We’ve also just launched  Exchange , which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views   About the Role   As a Sales Advisor in our  Sky Outbound  team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.   This department has set shift patterns based on a 37.5-hour contract, consisting of: Three weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 11:00 – 18:00 One week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00 Two Saturdays a month: 09:00 – 17:30 (week day off in lieu)   About You   A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst understanding that as in any sales role, a strong resilience is key to success. They enjoy healthy competition and achieving excellent service. You’ll also come equipped with a great team spirit and excellent communication skills.   Working in a team of up to 15 Sales Advisors, you’ll enjoy a vibrant workplace in a fantastic city centre location.   Salary & Bonuses   A highly competitive  £19,300  starting salary with a pay increase after six months to  £21,158 Bonus earning potential of up to  £5,040  per annum (this is in addition to the Agent Progression Programme mentioned above)   Our Benefits   33 days’ annual leave (bank holidays are classed as normal working days) with an annual option to buy up to 5 additional days of annual leave Cycle to Work scheme – up to £1,000 worth of bike and accessories with an option to purchase the bike at a lower cost Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service) Travel Loans - interest free loan for your travel to work Regular incentives with amazing prizes to be won Free Wi-Fi, hot drinks and fresh fruit Generously discounted Sky TV and broadband packages Pension scheme & free life assurance Comprehensive in-house training with clearly defined career progression opportunities Complimentary Domestic & General protection plan and discount further products Great employee discounts at local shops, gyms and restaurant   Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Brighton & Hove City Council’s Digital Development Team is looking for a Digital / Web developer with experience of building and managing Drupal websites to join our busy and fast-moving Agile development team delivering customer-focused solutions across a wide variety of platforms and technologies. Using technologies from the “Leaders” part of the Gartner quadrant, we join up data and systems using APIs, integrations, a wide variety of third-party products, engaging in all aspects of the development cycle from analysis, configuration, coding, testing and support. Interview date:  Week beginning 24th June 2019. For an informal discussion, please contact Andrew Wallis - ICT Analyst - Digital on 01273 295448.   About the role   We are looking for someone who can support and develop our Drupal website (CMS) and embedded digital transaction services. You’ll have worked in an enterprise environment throughout the development lifecycle, using structured approaches to development and testing, including automated testing. As well as web development experience with Drupal, you'll also be comfortable with platform administration, familiar with version control using Git and be able to deploy core and feature updates to a Drupal site. You’ll have experience of working on at least one of the following, and will be able to develop your skills in: Drupal development using Git and a multi-environment platform (ie, dev, stage, production) Drupal platform management (developing, testing and deploying code) Web services and supporting architecture such as SSL, IIS and Apache Low-code application and integration development platforms Test automation and DevOps Apply now if you want to work with talented, dynamic and committed teams with a desire to continually improve and innovate. What’s in it for you? Primarily working with Drupal, you'll have the opportunity to... Gain experience with Gartner leading enterprise platforms You’ll be part of a dynamic team changing how the council works Ongoing support and mentoring  You’ll work with experienced developers and systems teams Working in central Brighton  You will: Be educated to degree level or equivalent experience Have a demonstrable interest in IT with an enthusiasm for technology Have excellent communication and interpersonal skills Enjoy problem solving and be logical Be able to work under pressure and in a fast-paced environment Like working in a team with lots of different people Able to take responsibility for a piece of work from start to finish     Additional information   Your starting salary will be pro rata if the above position is part-time or term-time only. Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency's Points-based Immigration System. From 6 April 2011 the Home Office has placed a permanent restriction on the number of migrant workers that all Tier 2 (General) Sponsors can recruit. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.   Company information   Please note that this post is subject to a Basic Disclosure Criminal Records Check. We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as, LGB, male or trans as these groups are currently under-represented in our Directorate workforce. As part of Brighton & Hove City Council's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employee at risk of redundancy) is identified.   Files Applicant Letter CV Guidance Maximise Your Chances Our Values Job description

You’ll do more than the expected. You’ll do the unexpected.  Every one of our Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Card Members you will care for, value your passion and unique personality as much as we do. American Express is a global service company, providing Card Members with exceptional access to products and experiences that enrich lives and build business success. Our Credit department aims to strike the right balance between enabling spend and taking actions to recover balances, prevent fraud and limit exposure for American Express. In the Financial Difficulties and Bereavement Support team, customer service and empathy are key. You will be working with two kinds of clients; Card Members that are in financial difficulty, who require assistance in maintaining a suitable repayment plan, and bereaved third parties that require sensitive handling of a Card Member’s account. Blended into one team, you will be working with American Express’s vulnerable customer base, exceeding customer service expectations and encouraging continued relationships with the company. Core Responsibilities You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will: Sensitively deal with Card Members that are experiencing difficulty repaying the company; Offer the best payment plan to suit the card member’s needs; Liaise with executors and families of our deceased Card Members, providing empathy and support through difficult times; Ensure strict ID verification and compliance with data protection to safeguard sensitive accounts; Uphold the American Express brand image and customer loyalty through outstanding customer service; Work to the highest standards with a balanced delivery of both customer experience and shareholder value; Engage with internal partner teams to ensure the right support is provided. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Qualifications Required Skills For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must be: An excellent communicator with exceptional interpersonal skills; Highly empathetic with an accomplished telephone manner; Confident taking initiative and making judgement calls; Able to use negotiation and relationship management skills to provide win-win outcomes; Highly self-motivated, results-oriented and positive; A team player; Attention to detail; Resilient; Computer Literate; Well-presented and professional; Passionate about American Express and customer service.   Our Brighton office is a 24/7 service centre environment. You must be flexible to work in a shift-based role, on a 35 hour per week rota. Why American Express? There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Don’t make a difference without it. Don’t live life without it.