Team Leader – Customer Support
Closes on: Wednesday 30 September 2020
Are you a highly driven, engaging people leader who has a passion for coaching and developing their teams to achieve fantastic results? Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation?
Here at Domestic & General we have done a fantastic job in supporting our employees through the recent challenges COVID-19 has presented, whilst also ensuring we continue to provide our customers with an excellent service. We are therefore excited to be expanding our team further, by recruiting Team Leaders within our Brighton based Customer Support department. The role will initially be fully home based, and we will fully support your on-boarding journey with us virtually, to give you the flexibility and engaging experience you deserve.
This role will be home based initially, with the potential for a mix of office and home-based working in the future. You will therefore need to live within a commutable distance, from our office in Brighton town centre.
Working within our Customer Support function, you will work 37.5hrs per week on a fully flexible rotational shift pattern. Your team will consist of around 15 agents who receive inbound calls from our customers contacting us about insurance for their appliances and electronic items. You will lead the team to ensure customers are provided with an excellent customer experience and promote additional D&G products where applicable.
Here’s what we can offer:
-Competitive basic salaries for our Contact Centre Team Leaders
-OTE Bonus earning potential of £7,200 per year
-An enhanced benefit-package
-A vibrant and diverse culture that celebrates and rewards success across a range of -metrics
-Great progression and development opportunities within the contact centre and wider business
To be successful in this role, you will:
-Engage, motivate and inspire your team to give their best everyday
-Demonstrate a proven ability to empower, coach and develop your people
-Have a passion for striving to meet and exceed all your goals consistently
-Be a role model for your team and your peers, always leading by example
-Work collaboratively with your peers and key stakeholders, always willing to share and learn
-Inspire and develop strong sales performance from your team by delivering an exceptional customer experience
-Be an advocate for innovation, understanding the principles of change management and coaching others through change
-Manage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlines
-Have a passion for communication with a contagious positive attitude
Working for us, works for you:
-33 days’ annual leave (bank holidays are classed as normal working days) with an annual option to buy up to 5 additional days of annual leave
-Cycle to Work scheme – up to £1,000 worth of bike and accessories with an option to purchase the bike at a lower cost
-Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
-Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
-Travel Loans – interest free loan for your travel to work
-Regular incentives with amazing prizes to be won
-Free Wi-Fi, hot drinks and fresh fruit
-Generously discounted Sky TV and broadband packages
-Pension scheme & free life assurance
-Comprehensive in-house training with clearly defined career progression opportunities
-Complimentary Domestic & General protection plan and discount further products
-Great employee discounts at local shops, gyms and restaurant
The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks
Team Leader – Customer Support