Job Title: Senior Customer Account Manager
Location: Brighton, East Sussex
Salary: £50 – £55k base (OTE £90k – £100k)
Full Time – Hybrid Role: Monday – Friday, 9am – 17:30pm
Our client is looking for a Senior Customer Account Manager to join their team in Brighton. This is an exciting opportunity to join a market leading company. The successful candidate will be responsible for a segment of the customer portfolio and manage all retention, renewal, customer satisfaction, upgrades, and add-on sales activities with a specific focus on maximising customer lifetime value.
Establish a professional working relationship with day-to-day users up to the executive level
Manage a pipeline of add-on and up sell opportunities within a set of existing accounts and deliver results against a quota
Responsible for customer retention (revenue and logo) throughout the renewal sales cycle
Provide timely forecasts and risk analysis to direct manager as well as track customer and partner interaction, leveraging Salesforce
Articulate and present the value delivered by products and services to various levels within an organization to ensure renewal and expansion sales
Understand a clients' business environment and uncover their sales tax, GST, and V A T challenges to recommend additional products/services
Work in a team environment with a Customer Success Manager to promote client retention and satisfaction
Create a win-win environment for the client and the company by professionally and ethically negotiating issues related to contracts, pricing, and service fees.
Leverage the broader internal team and partner ecosystem to address client satisfaction issues
Present a professional image via communication skills, both proactively and when under duress.
Grow relationships with key client contacts to ensure we add value at every step and ultimately get a client to promote us to their peers
Build client references and uncover client success stories to share with the sales and CAM team
Develop subject matter expertise and deep product knowledge in order to provide valuable actionable recommendations to clients related to best practices in managing indirect tax.Requirements
Ability / proven experience dealing with volume client portfolio
SaaS / Software environment
Growth driven mentality
Requires at least 5 years of related experience.
Bachelor's degree (B.S. or B.A.) from an accredited college or university, or equivalent career experience.
Minimum 3 years of sales, customer management, consulting, or related experience.
Successful track record in reaching or exceeding goals in customer satisfaction, customer retention, and add on sales.
Experience maintaining extraordinary external customer relationships.
Solid communication, listening and writing skills.
Able to work in a team environment with calm demeanour.
Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts.
Excellent understanding of business accounting practices related to indirect tax a strong plus.
Good understanding of information systems implementation and support practices.
Capable of working with people of varied technical and finance backgrounds
Organised and reliable: able to work independently with little direction when necessary.
Self-starter with natural curiosity and technical agility.
Solid knowledge of desktop productivity tools and experience using CRM systems (e.g., (url removed)).
Multilingual capabilities are advantageous.
Experience in business accounting or audit, especially as it relates to VAT and Sales Tax compliance. Experience in the Business Intelligence, Enterprise Analytics, Enterprise Performance Management, Budgeting/Planning is a definite plus.
For more information, please contact Jamie Watson at Clearline Recruitment