A new and exciting role has come up in our large Brighton office! We are looking for a quality manager to manage our Brighton and Sussex division. This is a great role for someone with the correct experience who is looking to progress.
QUALITY MANAGER JOB DESCRIPTION
AND PERSON SPECIFICATION
JOB TITLE: Quality Manager
REPORTS TO: Director of Homecare Services/Operations Director
SUMMARY OF POST:
Training Location: Home based but with an expectation to travel to the all the locations of better healthcare.
This role provides an impartial oversight on all quality and regulatory governance related aspects of care delivery for our home care divisions. The Quality Manager will have responsibility for ensuring the Risk Management Process is implemented and maintained. They will also have responsibility for Care in the Home Audit Management and Regulatory compliance and will support the Registered Manager/s to always deliver an 'Outstanding 'service evidenced by regulatory inspection reports. To conduct branch internal audits to ensure that the QMS is being adhered to throughout the organisation. To develop and deliver training at branch level and ensure that all training meets with standard CQC and Local Authority standards.
Develop a standard quality management tool to be used throughout the organisation to ensure consistent standards of care are delivered across the branch network.
Quality Assurance Surveys
Set timetables for branch QA surveys which are to be conducted twice yearly (telephone & postal). To be responsible for the production and analysis of results/trends and work closely with RM & BM to put in place corrective action plans where required.
Ensure that all branches are following company policy in relation to the management of complaints/safeguarding/incident reports and that they are being cascaded to the relevant individual.
Continually monitoring the complaints system to identify trends/patterns.
Ensure that all complaints are resolved in line with company policy
Care Planning, Reviews & Risk Assessments
Ensure that all care plans, reviews and risk assessments are completed in line with the Health & Social Care Act (2014).
Ensure that care planning is outcome based and meets the need of the individual
Ensure that all staff responsible for care planning have the appropriate skills, knowledge and training.
To ensure that care staff understand their responsibility for record keeping particularly MAR charts and daily records.
To ensure that MAR charts and daily records are being audited correctly on a monthly basis and where necessary training given to branch staff.
Ensure that care staff have the necessary skills, training and knowledge to deliver medication competently and in line with CQC and local standards.
Spot Checks/Supervisions/Appraisals/Ongoing Training
All carers to have three monthly spot checks and staff supervisions and that spot checks to link into supervisions. Ensure training needs are identified and actioned.
Appraisals to be conducted annually.
Business Continuity Planning/Emergency Planning
All branches must have their own up to date Business Continuity Plan that clearly states procedures in case of an emergency
All branches to have an updated RAG rating list which clearly shows time critical calls, critical calls and non-emergency calls which are to be updated with every new service user.
Electronic Call Monitoring
Use of the ECM system to monitor call times, missed calls, late calls and ensuring adequate travel time is built into carer rosters.
Ensure that all branches follow standard procedure in the event of a late/missed call.
Auditing – Internal & External.
To ensure that all branches have a minimum of two internal audits per year and action plans are agreed and implemented.
To work closely with branches following CQC/LA audits to develop and oversee corrective action plans.
Deliver mandatory and ongoing training into the branch network.
Source local training through relevant bodies.
Source additional funding for training through Skill for Care and other bodies.
Ensure that relevant care staff are completing the Care Certificate,
Must be fully conversant with all aspects of CQC standards, Health & Safety Act and Health and Social Care Act (2014) legislation.
Domiciliary care experience is essential
Good understanding of quality improvement in Homecare, complex care and elderly.
Must hold all relevant training qualifications required to deliver internal training.
Experience of conducting internal audits and setting corrective action plans.
Experience of working with CQC and Local Authority Quality Monitoring Teams.
Experience of updating and amending policies and procedures
Strong leadership skills
Level 4 safeguarding is desirable