Job Title: Part Time Administrator
Location: Brighton, East Sussex
Salary: £9.50 – £10 per hour
Part Time: 20 – 25 hours per week (flexible hours, 3 full days or school hours)
Our client is looking for a Customer Support Administrator for placing orders with suppliers and seeing them through to a satisfactory close. Processing cancellations and maintaining customer records on internal databases.
Obtaining updates and chasing delays from suppliers.
Keeping customers and staff updated at regular intervals throughout the provision in a positive, enthusiastic, and professional manner.
Keeping accurate records of the provision's progression including calls to suppliers and customers.
Following suppliers' escalations procedures ensuring that relevant parties within internal departments (i.e., Account Manager, Customer Services Manager, MD) are kept up to date as necessary.
Creating and maintaining accurate records on the company database.
Maintaining accurate records documenting the progress of all pipeline orders and cancellations (including loss to the company).
Informing Account manager when a customers' order is completed.
Placing and chasing expedited orders where necessary.
Dispatching routers and liaising with couriers.
Recognise and alert managers to any trends in customers' queries/problems.
Answer phones and respond to customers' requests.
Attend staff meetings as required.
Observe the company's Fire and Health & Safety Policies.
Carry out any other duties within the scope, spirit and purpose of the job as requested by the ManagementRequirements
Communication(Speaking) – ability to; create a good first impression, communicate in a courteous manner, portray confidence and professionalism, choose appropriate words, and use correct grammar, maintain positivity.
Communication (Listening) – ability to; actively listen to the caller, ask questions to clarify and verify information, paraphrase at the end of calls to ensure your understanding.
Customer Focus-ability to; treat customers with courtesy and sensitivity, build a positive rapport, apply problem solving skills, make an extra effort to satisfy customer needs, meet commitments to customers.
Handling Difficult Situations- ability to; Demonstrate patience and willingness to help, express empathy for a customer's situation, remain calm in demanding situations, resolve complaints to maximum satisfaction, perform well under pressure, demonstrate good judgement, handle unexpected situations.
Technical Support- ability to; display technical expertise and product knowledge, follow a logical process to identify a problem, ask questions to clarify, provide clear and understandable explanations, expand on your technical knowledge.
Systems and Products – ability to; use all of the internal systems with ease, use all supplier systems with ease, know the products, diagnose issues and know what products/services might resolve the issue.
Attitude- professional conduct, positive interaction with clients and work colleagues, ability to work under pressure, drive and enthusiasm.
For more information, please contact Jamie Watson at Clearline Recruitment