Member Services Representative
Central Brighton – mix of office and home working.
Full time 1 year contract
£20000 per annumAre you a strong administrator who wants to join a fun and exciting team and company?
Working hours: Full time – Rota Pattern, including 2 Saturdays a month. Office Opening Hours 8am -6pm Monday to Friday. 9am – 5pm Saturdays. A mix of office based and home working.
We are currently recruiting for an excellent communicator and team player to join a busy Member Services Team.
The company is a not-for-profit provider of member benefits.
As one of the UK's largest public sector and civil service clubs they are busy and successful and looking to expand their team.
The company is there to give back to those who give most to society by providing money-saving deals, events and perks to help members get the most from their free time.
Bringing members together through shared interests, experiences and exclusive benefits which include exclusive deals on days out, holidays and high street brands, over 600 member run activities per year, an award-winning magazine, exclusive events and hospitality, preferential rates at our hotels and holiday parks and a whole host of other perks.
Purpose of the role
To receive inbound calls/emails/webchat from new joiners, members and lapsed members to promote and sell Boundless membership, answer member queries, take leisure retreat bookings, and raise awareness and usage of a broad range of benefits.
To meet or exceed inbound & outbound call objectives/targets in relation to service and members' expectation
Proactively identifying member needs and expectations in order to promote appropriate benefits, products and services, increasing member satisfaction, subscription and benefit usage.
Influencing members to renew membership when subscriptions are unpaid or overdue.
To respond to all incoming correspondence; competently, professionally and sympathetically; providing accurate information and the most appropriate solution.
To administer Leisure Retreat and strategic event bookings.
Identify reasons for members wishing to cancel and promote benefits and services to attempt to retain business.
What will make you successful?
Excellent communication skills
Previous call centre/customer services experience
Ability to manage time effectively and adapt quickly to changing priorities
Ability to multi-task
Using IT systems/CRM/database experience
What we offer in return
Brighton is a great place to work, and the office is located in the very heart of this vibrant city, just a two-minute walk from the main station.
the business have some brilliant and talented people working with them and joining now is an opportunity to become part of a growing and ambitious team that takes pride in putting its people and members first. They care about their environment and work hard to create an attractive and rewarding place for people to work in.
There is a generous employee benefits package, including:
Twenty-four days' annual leave, plus bank holidays
Employer pension contribution up to 10 per cent
Life insurance (4 x pensionable salary)
company scheme membership
Employee Assistance Programme
Training and development opportunities
Bike2work and Home Tech schemes
Meet & Eat (there is such a thing as a free lunch!) once a month*
Plenty of socials (beach cleans, charity fund-raising and more)**COVID-19 has put a hold on these for now, but they will return when it is safe for us to do so.
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role