French Speaking Customer Service Advisor

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Salary: £10.44 per hour
Location: Brighton
Duration: Temporary,5 months
Hours: 35 hours per week – Mon-Fri 8am-7pm -Shifts 8am-4pm & 11am-7pmAre you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have a fantastic new opportunity for the right candidate, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.

The Role

Involves the processing of new credit card applications for customers. The role is divided into customer servicing and analyst role, supporting customers through the application process as well as processing and analysing the applications. This involves talking with customers over the phone and other responsibilities, which include but are not limited to:

Working in a flexible work environment
Responsibility for upholding the Data Protection and Privacy Act for our Customers
Responsible for updating systems accurately and efficiently.
Delivering excellent customer service over the phone
Processing administrative tasks for pending applications
There may be the opportunity to expand your knowledge and support different marketsPlease note that no formal customer training or financial background is needed for this role, as we offer a comprehensive training as part of your on-boarding.

The Customer Care teams are at the forefront of delivering for customers, ensuring that they do the right thing in every interaction in order to provide an excellent service each, and every time.

In your role you must be:

Previous experience is not important to us. We value motivated and dedicated colleagues who strive to do what is best for customers and can demonstrate the following:

Fluent in French and English
High degree of accuracy and ability to multitask effectively
Proven ability to deliver a high productivity and quality work under minimum supervision
Ability to listen and connect to customers during outbound call conversations
Advanced computer / keyboarding skills – Microsoft Office suite knowledge an advantageIf you feel that you fit the above criteria, please don't hesitate to apply here today!

This role will be subject to background verification checks

Job Overview