An exciting opportunity has arisen in our Brighton Branch for a Field Care manager. We are looking for a strong manager or a strong senior field care supervisor to take the next step in their career.
You will be required to manager the field care supervisors, and carers, to ensure we are delivering the best service to our clients.
FIELD CARE MANAGER JOB DESCRIPTION
AND PERSON SPECIFICATION
JOB TITLE: Field Care Manager
REPORTS TO: Registered Business Manager – London Homecare Division
SUMMARY OF POST:
The post holder will lead, develop, manage and support local services to ensure the Divisions goals and objectives are met/exceeded.
The role will primarily focus on maintaining and improving commercial performance in the region and continuously improving operational performance.
.MAIN RESPONSIBILITIES:
Operational Delivery
To develop first class relationships with key customers in the region, specifically Local Authorities/CCG’s and to adopt a pro-active ‘Account Management’ approach.
To be actively involved with Sales & Business Development activities and to generate leads from within the geographical region.
To take lead responsibility in ensuring services are fully resourced through effective recruitment management
To undertake regular client audits to ensure operational/quality standard are maintained
Complies, at all times, with the Company’s legal and regulatory policies and procedures, i.e. CQC, POVA, Health and Safety, ISO, Information Governance, etc, by following agreed safe working procedures, reporting incidents and respecting confidentiality
Commercial Development
Understand the local market place.
To take an active role in growing the existing business within the geographical area.
To be responsible for building and maintaining lasting professional relationships with external stakeholders, key influencers and decision makers within the local area.
To work proactively with the Business Development team to ensure all new services are set up appropriately.
Support the mobilisation of new projects
Financial Controls
To manage the delivery of care hours in accordance with the relevant contract.
To be accountable for local costs, client margins and have regular input with Business Development Manager and Registered Business Manager to ensure successful implementation of new regional services
Quality Management
To comply with and adhere to all internal company policies, procedures and external legislation, CQC, SP, Preferred Provider and Local Authority contractual standards
To ensure excellent customer service is provided to all stakeholders.
To effectively manage complaints from stakeholders in partnership with the relevant individuals.
To ensure all quality processes are implemented within the local area.
To keep up to date with all developments in the Care Industry.
To recommend and initiate improvements to policy and practice.
To liaise with CQC and other agencies with regards to operational legislative requirements
People Management
To provide excellent leadership to staff encouraging team working, commitment and team development.
To promote continuous improvement and effectively addressing under performance.
To ensure the relevant and appropriate supervision for all staff
To conduct disciplinary hearings as appropriate.
Continuous Improvement
To improve operating processes to seek out operational savings.
To improve efficiencies without compromising quality or safety of Service Users or staff.
Person Specification
JOB KNOWLEDGE, SKILLS AND EXPERIENCE
Competent manager, preferably with commercial and social care/health care experience
Proven leadership and people management experience
Good knowledge and understanding of health care and social care marketplaces and potential opportunities
Complies, at all times, with the Company’s legal and regulatory policies and procedures
Competent user of MS Office; good IT literacy
BEHAVIORAL COMPETENCE
Excellent interpersonal and people management skills
Proactive and professional manner – a true self-starter; able to manage self and others
Ability to coach and develop people and the business
Results-focussed
Excellent communication and organisational skills
Able to effectively prioritise; managing conflicting and competing priorities
High energy level – able to collaborate across teams to achieve a common goal
Strong on detail and a completer finisher
Passion for people, organisation and quality (ranked in order of priority)
Strategic Thinking
Lead from the Front
Delivering Change
Analytical Thinking
Value Creation
Planning and Organising
Influencing
Drive to Achieve Results
Innovation for Change
Develop Self and Others
