Field Care Manager

Just Brighton Jobs

  • Permanent

An exciting opportunity has arisen in our Brighton Branch for a Field Care manager. We are looking for a strong manager or a strong senior field care supervisor to take the next step in their career. 

You will be required to manager the field care supervisors, and carers, to ensure we are delivering the best service to our clients.



JOB TITLE:            Field Care Manager

REPORTS TO:       Registered Business Manager – London Homecare Division


The post holder will lead, develop, manage and support local services to ensure the Divisions goals and objectives are met/exceeded.

The role will primarily focus on maintaining and improving commercial performance in the region and continuously improving operational performance.


Operational Delivery

To develop first class relationships with key customers in the region, specifically Local Authorities/CCG’s and to adopt a pro-active ‘Account Management’ approach.

To be actively involved with Sales & Business Development activities and to generate leads from within the geographical region.

To take lead responsibility in ensuring services are fully resourced through effective recruitment management

To undertake regular client audits to ensure operational/quality standard are maintained

Complies, at all times, with the Company’s legal and regulatory policies and procedures, i.e. CQC, POVA, Health and Safety, ISO, Information Governance, etc, by following agreed safe working procedures, reporting incidents and respecting confidentiality

Commercial Development

Understand the local market place.

To take an active role in growing the existing business within the geographical area.

To be responsible for building and maintaining lasting professional relationships with external stakeholders, key influencers and decision makers within the local area.

To work proactively with the Business Development team to ensure all new services are set up appropriately.

Support the mobilisation of new projects

Financial Controls

To manage the delivery of care hours in accordance with the relevant contract.

To be accountable for local costs, client margins and have regular input with Business Development Manager and Registered Business Manager to ensure successful implementation of new regional services

Quality Management

To comply with and adhere to all internal company policies, procedures and external legislation, CQC, SP, Preferred Provider and Local Authority contractual standards

To ensure excellent customer service is provided to all stakeholders.

To effectively manage complaints from stakeholders in partnership with the relevant individuals.

To ensure all quality processes are implemented within the local area.

To keep up to date with all developments in the Care Industry.

To recommend and initiate improvements to policy and practice.

To liaise with CQC and other agencies with regards to operational legislative requirements

People Management

To provide excellent leadership to staff encouraging team working, commitment and team development.

To promote continuous improvement and effectively addressing under performance.

To ensure the relevant and appropriate supervision for all staff

To conduct disciplinary hearings as appropriate.

Continuous Improvement

To improve operating processes to seek out operational savings.

To improve efficiencies without compromising quality or safety of Service Users or staff.

Person Specification


Competent manager, preferably with commercial and social care/health care experience

Proven leadership and people management experience

Good knowledge and understanding of health care and social care marketplaces and potential opportunities

Complies, at all times, with the Company’s legal and regulatory policies and procedures

Competent user of MS Office; good IT literacy


Excellent interpersonal and people management skills

Proactive and professional manner – a true self-starter; able to manage self and others

Ability to coach and develop people and the business


Excellent communication and organisational skills

Able to effectively prioritise; managing conflicting and competing priorities

High energy level – able to collaborate across teams to achieve a common goal

Strong on detail and a completer finisher

Passion for people, organisation and quality (ranked in order of priority)

Strategic Thinking

Lead from the Front

Delivering Change

Analytical Thinking

Value Creation

Planning and Organising


Drive to Achieve Results

Innovation for Change

Develop Self and Others

Job Overview