Customer Support Advisor

Just Brighton Jobs

Are you passionate about helping people, have a talent for communicating and an ability to multi-task?

We are looking for a confident, resilient, articulate, team player who is able to learn a variety of systems to a high level of competence, whilst delivering exceptional customer service.

The Role

* represent the client as the first point of contact for our customers
* combine your experience with guided procedures to help customers with their queries. These can range from providing information on completing regulatory returns or dealing with a customer who may have been duped by a pension scam
* be able to explain complex technical information in an understandable way
* we want you to go the 'extra mile' for our customers, to be polite, professional and enthusiastic
* integrate well within a small contact centre team, and be a positive influence with customers and colleagues

Essential

* experience of customer service call handling techniques gained through a complex technical contact centre
* experience of analysing information received during a customer enquiry to resolve or escalate appropriately
* knowledge of contact centre (or customer service) software, databases, and CRM tools
* experience of tailoring communication style to deal with a variety of customers and enquiries with skills in questioning, probing, and extracting information
* ability to communicate complex information verbally and in written format

Person Spec

* proactive and flexible
* can do approach
* ability to prioritise and use initiative
* problem solving and analytical skills
* communication skills at all levels
* attention to detail and accuracy
* personable and a team player
* excellent customer service

As well as a salary between £21,730 and £28,846, we offer:

* Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
* discretionary bonus arrangements
* access to performance related pay progression
* 25 days annual leave provision
* flexible working arrangements
* development opportunities
* enhanced parental leave arrangements
* a free employee assistance programme
* an excellent office location in Brighton.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website

Job Overview