Customer Service Representative – French Speaking

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Salary: £12.00 per hour
Location: Brighton
Duration: Temporary,7 months
Hours: 35 hours per week – Mon – Sat Shifts between 8am – 9pmAre you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower have a fantastic new opportunity for the right candidate, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.

The Role

As customer service representative you are Front-Line Contact, putting Customers first in all interactions. You are more than just a friendly voice, you are a problem solver, a relationship builder and a team player. The people you work with and the customers you care for, value your passion, accountability and unique personality.

The role is diverse and individual, including but not exclusive to the following:

Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, chat, mobile messaging)
Build meaningful relationships with Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and Business
Enhance customers' experience by identifying opportunities to offer products based on Cardmembers' needs
Meet and exceed quality goals, compliance regulations and productivity targets
Navigate computer systems and applications to service Customers, and enable them to get the most from online and mobile platforms
Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
Re-prioritize and adapt to an ever-changing environmentIn your role you must be:

We value motivated and dedicated colleagues who strive to do what is best for customers and can demonstrate the following:

Fluent in French and English- written and verbal
Strong interpersonal, communication, verbal and written skills
Display a passion to serve by delivering outstanding service in every interaction with our Customers
Excellent negotiation, influencing and resourcefulness skills
Demonstrate personal excellence by remaining positive in difficult situations
The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service Customers
Assertiveness to handle difficult conversations
Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail
Confidence to work in a virtual environmentIf you feel that you fit the above criteria, please don't hesitate to apply here today!

This role will be subject to background verification checks. Further details and conditions will be shared on application

Job Overview