Customer Service Agent-UK

Just Brighton Jobs

  • Permanent

Are you an experienced  customer service professional looking for a challenging new role?

If the answer is YES, Panserve want to hear from you! We are currently looking for a Customer Service Advisor to join our team in Brighton.

To be considered, you must possess fluent English Speaking skills

Here at Panserve, we recognise that our people are the key to our success. We are able to offer the successful  Customer Service Advisor a salary of £19,000 plus benefits including:

Pension

Private medical cashplan

Eyecare vouchers

Death in service

Retail & Hospitality vouchers

Cycle to work scheme

Your new role:

As our Customer Service Advisor, you will serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner. You will provide an excellent standard of service to customers through email, phones and web chat interactions.

You’ll process information in response to customer enquiries, concerns and requests in a timely, personable and professional manner and resolve customer complaints in a patient, efficient and courteous manner; carrying out action as and when required.

The successful  Customer Service Advisor will consistently display a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction. Responsibilities also include:

Assisting customers by placing bets over the phone.

Accurately translating website text as required by customers.

Escalating issues to the Assistant Team Leader/Team Leader as necessary.

Tracking and monitoring work activity.

Displaying a high level of attention to detail whilst recording and updating account information.

Monitoring website for errors and testing website after systems updates and new product launches.

Who we are looking for:

Excellent verbal and written communication skills in English.

Good numeracy skills.

Strong IT skills including good working knowledge of Microsoft Outlook.

Ability to multitask, prioritise and work under pressure.

Excellent accuracy and attention to detail.

Proactive and results-driven approach.

Exceptional problem-solving skills.

Faultless telephone manner.

Customer focus and commitment to service excellence.

Ability to learn quickly in a changing environment.

Confidence and ability to deal with difficult situations.

Who are we?

Panserve Limited has been providing first-class support services to the online betting and gaming industry for over 17 years including the Marathonbet brand. Some of the areas we specialise in are marketing, quality assurance, finance, customer service, anti-fraud and compliance.

Our Marathonbet brand has established itself in the UK and globally for both Sportsbook and Casino based products which operates in multiple jurisdictions. The brand is currently in 94 countries and has 4 million registered users which will continue to grow due to our future expansion plans. Marathonbet also boasts a number of sponsorships within the world of sport including Manchester City FC, Girona and Seville FC to name a few.

If you have the skills and experience to excel as our Customer Service Advisor, click apply

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