Customer Service Agent

Just Brighton Jobs

  • Permanent

Are you an experienced English-speaking customer service professional looking for a challenging new role?

If the answer is YES, our client wants to hear from you! They are currently looking for a Customer Service Advisor to join their team in Brighton.

To be considered, you must possess fluent English-Speaking skills

Our client recognises that their people are the key to their success. They can offer the successful Customer Service Advisor a salary of £19,000 plus benefits including:

Pension

Private medical cash plan

Eyecare vouchers

Death in service

Retail & Hospitality vouchers

Cycle to work scheme

Career progression

Ongoing training

Your new role:

As our client's Customer Service Advisor, you will serve customers by providing product and service information, answering queries, and resolving issues in a prompt and efficient manner. You will provide an excellent standard of service to customers through email, phones, and web chat interactions.

You will process information in response to customer enquiries, concerns and requests in a timely, personable, and professional manner and resolve customer complaints in a patient, efficient and courteous manner; carrying out action as and when required.

The successful Customer Service Advisor will consistently display a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction. Responsibilities also include:

Assisting customers by placing bets over the phone.

Accurately translating website text as required by customers.

Escalating issues to the Assistant Team Leader/Team Leader, as necessary.

Tracking and monitoring work activity.

Displaying a high level of attention to detail whilst recording and updating account information.

Monitoring website for errors and testing website after systems updates and new product launches.

This is a shift-based position, and our client would need you to work weekends and bank holidays when your shift pattern requires it.

Who our client is looking for:

Excellent verbal and written communication skills in English.

Good numeracy skills.

Strong IT skills including good working knowledge of Microsoft Outlook.

Ability to multitask, prioritise and work under pressure.

Excellent accuracy and attention to detail.

Proactive and results-driven approach.

Exceptional problem-solving skills.

Faultless telephone manner.

Customer focus and commitment to service excellence.

Ability to learn quickly in a changing environment.

Confidence and ability to deal with difficult situations.

Who is our client?

Our client has been providing first-class support services to the online betting and gaming industry for over 17 years. Some of the areas they specialise in are marketing, quality assurance, finance, customer service, anti-fraud, and compliance.

If you have the skills and experience to excel as our client's Customer Service Advisor, click apply

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