Client Services Executive

Just Brighton Jobs

  • Permanent

Client Services Executive – £26k plus bonus & great benefits – Brighton – INTERVIEWING VIA VIDEO LINK

This agency is evolving at a whirlwind pace and growing even faster.  Having increased their Client Services team already in the last 3 months they are now ready to add several more members to the team. A successful, innovative digital marketing business based in Brighton who provide sophisticated digital marketing services to a global and fast-growing client base this business.

Reporting into the Head of Client Services, the role will define and grow around the right individual. With succession planning in mind, it will become senior and business critical within year one and will offer rapid personal and remunerative growth opportunities for the right candidate.

Key Accountabilities & Responsibilities:

Liaise with, and manage, key client relationships
Plan, schedule and oversee key client communication points
Manage and naturally become the day to day communications hub for high value client communications
Become the purveyor of sunshine, a grower of exceptional relationships and forger of total client confidence in our ability to deliver. 
Where appropriate, communicating successes to clients
Develop and maintain a commercially driven strategic approach to account and relationship management
Understand and shape our approach to better develop, diversify and grow client accounts
Take a leadership role within client onboarding process
Ensure all department KPI’s are consistently met 
Knowledge & Experience required:

Client account management experience
Organisational skills in abundance
Experience managing key client and partner relationships
Excellent communicator 
Organised and efficient
Shows initiative and a hunger for learning
Strong proficiency in Microsoft Excel
Strong understanding of CRM system usage
Comfortable communicating at C-level both internally and externally
Personal Attributes:

Exceptional communicator
Commercially astute
Organised and efficient
Compulsive critical thinker
Goal driven, not process driven
Worldly, smart, technical and succinct
Hungry to learn
If you like the sound of this role then please apply here with a short covering letter.  We would love to hear from you and will acknowledge your application

Job Overview