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Job Title: Administrator

Rate: £9.55 – £10.70 per hour

Contract Type: Ongoing 09:00 – 17:00 Monday to Friday

Location: Brighton

Start Date: Feb 2021

Randstad CPE Contact: Elizabeth Dodd- Maidstone Branch

The primary focus of the role will be to work as part of the phone bank for the service – receiving incoming calls from patients and booking their appointments, responding to patient queries as able, taking messages and passing on to clinicians, responding to calls from clinicians in the service and making outgoing calls to book patient appointments.

Full training will be provided.

For the right candidates it is expected that this opportunity will be available for the next 8 – 12 weeks.

Who are we looking for?

We are looking to bring in to the team enthusiastic and motivated administrators with a desire to make a positive difference for our patients.

Educated to RSA 3/ NVQ 3 or equivalent or with demonstrable equivalent experience in carrying out administrative duties you will possess good communication and organisational skills and will have the ability to prioritise your workload and meet deadlines. Specifically we are seeking strong candidates who:

Are able to consistently deliver a patient-focused service, which promotes good customer service and effective working relationships.
Are highly organised and focused with good attention to detail.
Are able to respond sensitively to phone calls including from people who may be distressed or angry.
Are IT literate ideally with experience of using customer/clinical databases.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

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