2nd Line Support Engineer / Service Desk Engineer. Up to £32k plus benefits.
Service Desk Engineer required by a high calibre IT Managed Service Provider (MSP), based in Brighton.
This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Property Management etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities.
The role will require that you provide a high level of IT support for several prestigious clients of the business. You'll have some experience in as a 2nd line analyst / engineer and will have a good level of competency in the following:
Duties & Accountabilities:
To provide 2nd line support to a portfolio of prestigious clients
Monitor systems and identify performance issues proactively
Work within strict SLA timeframes and manage escalation of incidents within defined timelines
Identify problem trends and implement changes as required
Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor
Work with other functions within the business to help identify issues and requirements with a view to continued service improvementTechnology Requirements:
Experience working on an ITIL based Service Desk
Excellent troubleshooting skills of standard Microsoft Office suites
Windows Server 2008 & 2012 administration experience.
Experience troubleshooting network issues (TCP/IP, DHCP, DNS, Wi-fi)
Working knowledge and administration of AD, Group policy, Exchange, scripting and remote tools Any exposure to Datto and/or Cisco Meraki products would be extremely beneficial
Knowledge of Office 365 & Azure Cloud Platform advantageous
This is a fantastic opportunity with one of the highest potential MSP's in Brighton and if you think this role might suit you then apply for this position as soon as possible – it's an urgent requirement