Jul 05, 2019

Membership Experience Executive - Part Time (weekends only)

  • TrustedHousesitters
  • Brighton, UK
Permanent Customer Services

Job Description

We’re TrustedHousesitters, the online platform connecting a caring community of home and pet owners with sitters around the world. Joining for one annual fee, our members connect to exchange home and pet care for a place to stay. It’s a money-free exchange that sees owners enjoy worry-free travel while the sitters care pets and unlock a world of unique accommodation.

In the last few years, we’ve achieved a lot. Consistently achieving high year-on-year growth, we’ve doubled from 25 employees to a team of over 50. We’ve moved to our fifth shiny new office based in SPACES, a co-working space in the heart of Brighton. We’ve recently announced funding to help continuously improve our platform, won lots of awards, including Amazon’s Growing Business Award. We have built a strong team culture and are supportive of flexible working.

Despite our rapid growth, our ethos remains the same. We aspire to transform the pet care and travel landscape. We believe we offer the best solution and our team are united by our commitment to delivering an enriching experience for our members and having a positive impact on the lives of their pets. We never lose sight of what makes TrustedHousesitters, trusted. We care hugely about our reputation, we have more five-star reviews on TrustPilot than any other travel or pet company globally.

Calling all pet lovers

At TrustedHousesitters, you’ll be part of a pet-passionate, fast-growing team who are all committed to collaborating, constantly improving and having some fun while we’re at it. Sounds exciting right? We think so. If you want the opportunity to be part of that, to create something special, driving change within the pet care and travel landscapes, we’d love to hear from you.

The opportunity

We’re looking for a talented Membership Experience Executive to join our growing Membership Services team. This is a great opportunity to work on the front-line, directly supporting our members around the world.

What you’ll do at TrustedHousesitters

    • Develop positive member relationships that lead to high levels of loyalty and retention, through both inbound and outbound initiative
    • Work closely with our members to make sure they’re happy with TrustedHousesitters and able to use the platform successfully
    • Conflict resolution and mediation
    • Profile and listing concierging



What we're looking for

  • Are you experienced working in a fast-paced customer service environment?
  • Do you go above and beyond what is expected of you?
  • Are you confident on the phone and find it easy to create connections with others?
  • Do you consider yourself a kind and caring person with a can-do attitude?
  • Are you confident on computers and able to use several systems at once?
  • Can you multitask and prioritise well?
  • Are you a problem solver with the ability to assess situations quickly and handle complaints calmly?
  • Would you be happy with a flexible timetable of varying working hours and days?
  • Are you a pet lover with a passion for experiencing life in new places?

If you have answered ‘yes’ to all of the above? We'd love you to join our passionate Membership Services team.


Why you'll love TrustedHousesitters

  • Of course, we’ll offer you a competitive salary (pro rated), 25 days holiday as standard (pro rated) and a workplace pension scheme
  • Once you’ve passed probation you’ll receive a dedicated travel allowance to put towards your house and pet sitting adventures, you’re positively encouraged to spend time away from your desk and experience our product first-hand!
  • Great people, know great people. If you recommend someone for a vacancy, and they are successful in their application, you’ll receive £500 once they complete their 3-month probation.
  • Getting a new pet? We give you the opportunity to work from home when you welcome a new furry friend to the family and up to £200 towards the rehoming fees if you choose to rescue a dog or cat.
  • What better way to stay connected to your fellow team mates. We’ll see you in our break out area on Wednesday afternoons for our weekly Lounge session, where a fully stocked drinks fridge will be waiting for you…
  • Stay energised with healthy snacks provided throughout the week.
  • And last but not least, you'll get the chance to hang out with the four legged members of the TrustedHousesitters family (aka our office dogs).


Part Time