Job Title: Claims Handler
Location: Brighton (2 day in the office, 3 days from home)
Salary: £23.5k + £1300 STI
Full Time: 37.5-hour shift from Monday to Friday. Shifts will fall between the hours of 8am and 5.30pm.
Our client is looking for a claims assessor to join their market leading company in Brighton. Your role will be to assess claims under travel insurance plans. You will analyse claims made against the relevant policy wording to determine cover. You will contact claimants to request additional information where required and settle or decline the claim as appropriate. You will treat customers fairly at all times and guide them through each stage of the claims process
Deliver superior customer service.
Operate within the company's policies and guidelines.
Delivers agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met
Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy and meet FCA guidelines.
Excellent written and spoken English; confident in communicating with people at different levels in different situations
Minimum education standard of 5 GCSEs at Grade C or above and 2 A Levels or equivalent or appropriate experience.
Previous experience working within a financially regulated environment.
Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.
Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.
Good numeracy, literacy, and attention to detail.
Takes ownership for personal growth, this includes being open & responsive to feedback, being self-aware, self-reflective, displaying personal initiative and ensuring industry knowledge is kept up to date.
Is self-managed and motivated, has a proactive/'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure.
For more information, please contact Jamie Watson at Clearline Recruitment
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