Jun 14, 2019

Duty Manager

  • Just Brighton Jobs
  • East Sussex, UK
  • £23,500 yearly
Permanent Retail/Purchasing

Job Description

Job Title: Duty Manager Salary: £23,500 Location: Brighton Our client is looking to recruit a Duty Manager who will be supporting the Store Manager in managing, controlling and developing the business to maximise sales and achieve agreed sales and profit targets. Responsibilities Managing/Store Operations * Assisting the Store Manager in leading, motivating, guiding and encouraging individuals and teams to achieve sales/profit targets. * Recruitment for Cash & Carry Assistants positions in line with policies and procedures. * Inducting and training new staff in the store and developing team to full potential. * Dealing with unsatisfactory performance. * Ensuring all staff are aware of sales goals and targets. * Encouraging staff to put forward ideas and suggestions. * Regularly communicating relevant staff matters to the Store Manager. * Fostering a culture of safety awareness and ensuring compliance with Company Policy and Systems on Health & Safety. * The security of premises, stock, cash and computers. * Building and car park maintenance. * Efficient store administration procedures. * Ensuring that all store procedures and systems, as detailed on the Intranet e.g. Till Procedures, Banking, Stock management are carried out/completed as per Company standard. * Ensuring that all merchandising/displays/stock/shelves are clean and tidy in accordance with Company standards. * Ensuring that effective stock rotation is carried out. * Ensuring that all stock coding and pricing are correct. * Allocating aisle responsibilities to each team member. * Proactively managing the stock system ensuring all team members are fully trained and competent. Customer Service * Ensuring that high levels of customer service are maintained. * Ensuring the effective deployment of staff. * Seeking and obtaining feedback from customers on service levels * Ensuring sales areas are appropriately merchandised * Regularly reviewing stock profiles to ensure they meet customer demands and that the store is performing to the Company stock management standards and procedures * Ensuring the team is motivated, confident and knowledgeable in delivering the Capital brand and vision “Every Customer Will Recommend Us”. * Ensuring all staff answer the telephone in a polite and courteous manner within the Company guidelines * Effectively resolving customer complaints in line with Company policy & procedures. Sales/Business Development * Identifying and generating new business by creating sales opportunities in order to achieve and improve upon sales targets, including exclusive product lines. * Understanding and being fully knowledgeable about the market, existing customers, potential customers and the activities of competitors. * Initiating local promotional activity. * Establishing and developing good relationships with key customers & colleges. * Obtaining feedback on sales initiatives and customer service and putting forward ideas to improve the business and overall sales. * Maintaining Company merchandising and presentation standards (Visual Thinking). * Promoting the Privilege Points Scheme. * Developing sales of salon furniture and assisting with the care and maintenance. * Supporting the Store Manager in ensuring the full salon design service is offered to customers and to follow up on any quotes and leads. * Promoting and selling customer training courses and special events. For more information please contact Stacey Croucher at Clearline Recruitment


Full Time