Jun 14, 2019

Software Support Advisor

  • Just Brighton Jobs
  • Brighton, Brighton and Hove
  • £19,000 - £22,000 yearly
Permanent IT

Job Description

Our well established and reputable Brighton based client are currently recruiting for an enthusiastic and personable candidate to join their busy and rewarding Software Support team. As a Software Support Advisor, you will be working independently supporting a network of customers with the daily operation of their software, resolving technical issues and providing exceptional customer service. As a Software Support Advisor, your duties will include: * Answering client enquiries by telephone and email * Escalating and reproducing technical issues for the development team * Working closely with the development team and other support and installation technicians * Investigating and researching all technical enquiries/issues * Recording and logging accurate information on internal systems Experience & Skills Required: * Must be a clear and confident communicator with advanced problem-solving skills * Previous experience of working within a telephone-based position ideally within a technical or software-based environment. * Enjoys working within a team aswell as being able to demonstrate initiative and be productive without supervision * A passion for technology, such as IT or Software Hours of work – 9am to 5.30pm Salary – £19,000 to £22,000 depending on experience First Recruitment Services ltd is acting as an employment agency

Hours

Full Time