Role: 1st Line Support Helpdesk
£20,000 – £22,000
My client is a medium sized college based in Brighton, in this role you will be the face of the IT department supporting users (mixture of staff and students).
This role is office based, so you will need to be in a commutable distance.
Preferably we are looking for someone who has previous experience working within the Education Sector. But this isn’t essential.
Knowledge and previous experience working with Macs is preferable and using Wintel systems. Day to day you’ll be providing First Line Helpdesk support to the college and working at the forefront of the support department. You’ll be required to prioritise and log support requests and liaise with different departments in the business. You will offer first line helpdesk support using your knowledge of Windows Server operations, Active Directory, Exchange management, and Office 365.
The salary for this role is flexible we will consider candidates with less experience but with good technical knowledge ranging between £20,000 – £22,000.
Key Skills/Experience Required
· Excellent communication and people skills
· Customer facing experience
· 1st or 2nd line experience ideally within HE sectors, but not essential
· Windows 10
· Active Directory and O365 user account management
· Printer management and laptop builds or VOIP knowledge is advantageous but not essential
The successful candidate will be enthusiastic, polite and have a friendly personality. You will be user & customer focused and show professionalism, patience, and a problem-solving attitude in an educational environment
if this position sounds like it could be a good fit, then please apply and get in touch now!
Please Note: If this 1st Line Support Helpdesk opportunity is not of interest and you know of anyone whom it may be suitable for then please forward this on as our client is looking to interview ASAP.
#Mac #Windowsserver #O365 #active directory #exchange #VOIP #printers #hardware
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