Tour Coordinator

Job Description

Our client, an expanding, committed educational travel provider, are looking to recruit a confident, detailed-oriented Tour Coordinator to join their fun and friendly team in Brighton!

As a Travel Coordinator you must have an excellent eye for detail, a good head for numbers and should consider yourself to be accurate, confident and self-motivated.

You will be responsible for providing unforgettable, educational travel experiences to customers and building / maintaining good working relationships with suppliers.

If this exciting opportunity sounds like something you would be eager to get involved in, we would love to hear from you!

Responsibilities as a Tour Coordinator

Customer Service:

Act as a key point of contact with customer from booking through to return of the tour
Focus on exceptional customer service delivery with client retention utmost in the mind in every customer communication
Ensuring financial parameters are met and invoices / credit control is managed effectively

Supplier Relationships:

Act as an ambassador for the company in developing long term supplier relationships, including but not limited exclusively to:

Holding of key services with core suppliers
Build robust relationships that over time will aid the business growth and bring value for money for every £ spent
Cross checking of invoices and key financial indicators to maintain an effective cost of sale

Experience / Skills

Excellent and demonstratable Customer Service Skills
Excellent administrative skills and ability to multitask and work under pressure
Strong financial awareness and attention to detail is an absolute must in this role
Experience of working with the travel industry and an understanding of the intricacies of the sector
Intermediate level IT skills of Microsoft applications, bespoke CRM systems and experience of use of other software such and Adobe
Ability to work both as part of a team and independently

Job Title: Tour Coordinator

Location: Brighton

Salary: £24,000 per annum + 15% bonus

Full Time

For more information about this Tour Coordinator role, please contact Joe Walker at Clearline Recruitment