Customer Success Executive, Brighton, Hybrid

Job Description

Customer Success Executive / Graduate, Brighton, £20,000-£30,000, Hybrid

Responsibilities and tasks

Perform initial on-boarding of accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
Serve as the customer's expert, providing guidance and addressing challenges on work/ project management and collaboration with customers
Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand use throughout the account
Develop tools, processes, and best practices to ensure customers are realising the greatest possible value from our current users
Use usage patterns to gain insights, provide guidance, and increase customer satisfaction
Serve as the primary interface to manage and resolve any critical situations
Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
Provide expert customer insight to Product Management, Marketing, and Sales on what innovation and continuous improvement is needed in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates in our larger customers, many of which operate at massive scale
Exceed all performance targets, including maintaining high unit renewal rates

Essential Skills:

We are looking for bright, self-motivated, dynamic individuals meeting the following criteria:

Minimum 2:1 degree in any discipline
Strong communicator and listener
Confident IT skills, with the ability and desire to learn new technological systems
Schedule appointments and demos and introduce leads to their new Account Executive or Sales Director.
An enthusiastic, can-do attitude
A high standard of personal performance and responsibility
A problem solver with a flexible, open approach: With the shifting nature of the emerging needs of the company, we are looking for someone able and happy to adapt their role, demonstrating an eagerness to learn new skills to ensure we as a team can meet the needs of the business and our customer base.
The ability to pay attention to detail
Someone who shows initiative but is not afraid to ask for help
Some experience in a customer-facing role
To be a team playerBenefits:

Flexible and remote working opportunities long term
Mentoring from a leader with education and business experience
Opportunity to experience a range of roles and build your skills and interest
Opportunity to get into the early stages of a rapidly growing company
Direct access to the company founders
Working from a central Brighton office location with access to our Central London hub offices
1 additional day of leave added for every year served up to five years

Please reach out with your latest CV at (url removed) and call (phone number removed) to find out more