We are looking for a Part Time Sales and Subscriptions Coordinator to join a friendly team in the Brighton area in this part time role, working 20 hours a week Monday 9am to 2pm, Wednesday 9am to 5.30pm and Thursday 9am to 5.30pm.
You’ll be acting as the first port of call for new customer enquiries either inbound on the phone or calling back from website and email enquiries.
You’ll talk and help them through the sign up process, explaining the process, the benefits of the services offered and encouraging them to sign up for the appropriate service for them.
The role includes:
* Responding to customer queries via email, phone or live chat providing excellent levels of customer service in line with the companies brands
* Taking ownership of customer enquiries, becoming the customers point of contact until their query is fully resolved in a timely manner
* Ensuring the Sales & Subscriptions Team achieve department KPIs
* Maximising sales leads, through to successful conversion for the company’s services
* Following up customer leads to maximise sales and customer requirements via outbound calls or email communication
You’ll need to be articulate and a strong communicator both written and verbally, with strong attention to detail and previous customer service experience which includes upselling or sales experience in a customer focused environment.
The salary will be £10,750 rising to £11,250 after the 6 month probation period.
First Recruitment Services are acting as an Employment Agency in relation to this vacancy
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