Client Acquisition Team Leader Permanent

Our client is looking to recruit a Client Acquisition Team Leader to join their friendly, busy team in Brighton. The successful candidate will be responsible for generating leads, assisting the CAT Manager in the running and efficiency of the team, and ensuring staff maximise call times and achieve their KPIs.

The ideal candidate will have excellent interpersonal skills and rapport building skills, an outstanding telephone manner and proficiency with the Microsoft 365 suite. They must have experience as a telesales team leader or trainer. This role offers a competitive salary with many attractive benefits, including various social events, a pension scheme, a comprehensive employee assistance scheme and much more!

Responsibilities

Assist the team in managing their sales pipeline within our in-house CRM database, working to strict KPI and booking targets
Ensuring that the day is structured efficiently with a focus on meeting daily targets
Leading the agents in a variety of ways during the day, identifying trends in their performance, call stats etc to ensure maximum call time and efficiency. Addressing any issues promptly
Work with QC to arrange voice files and mix tapes for training and feedback sessions
Producing and undertaking role plays based on the CAT script for the team
Assisting agents with queries, helping them to find quick resolutions and secure bookings
Ensure any bad practice is addressed immediately
Escalate any persistent performance or disciplinary issues to the CAT Manager
Maintain up to date market knowledge to assist in more complex queries
Ad hoc duties as required from Sales Manager and CAT Manager

Requirements

Telesales team leader or trainer experience essential
Initiative to manage and prioritise own workload to meet strict targets
Excellent interpersonal skills, ability to build rapport and engage contact through conversation
Outstanding telephone presence and professional manner
Proficiency with the Microsoft 365 suite and the ability to touch type at a good rate
High level of attention to detail

Benefits

Annual Leave of 20 days per annum, increasing with length of service up to 25 days per annum
Birthday Leave after 1-year service
Attendance Booster; earn extra leave through exceptional attendance
Defined contribution, salary sacrifice pension scheme
Comprehensive Employee Assistance Program
Incentive events throughout the year, with prizes including gifts, vouchers, and holidays
Various social events throughout the year, including our own festival
Free fruit, soft & hot drinks, snacks, and lunch

Job Title: Client Acquisition Team Leader

Location: Brighton

Salary: £25,000 – £30,000 per annum + commission

Full Time: Monday – Thursday, 8:45am – 5pm, and 4pm finish on Friday

For more information, please contact Jamie Woodward at Clearline Recruitment