Senior Customer Analyst Permanent

Senior Customer Analyst – Location/Hybrid Brighton – Salary range £40,000 – £55,000 Neg DoE – J12498

Sitting within the Customer team, you will partner with Customer Success to proactively drive the performance and value of the guided selling engine across an enterprise portfolio, and you will be key to ensuring that their retention, growth & health goals are achieved. As well as their amazing customers, you'll work closely with your squad of key stakeholders across the business to deliver value and customer outcomes.

Accountabilities
• Proactively driving the performance and value of the guided selling engine across an enterprise portfolio to ensure that retention, growth & health goals are achieved
• Data driven and commercially aware communication to ensure that their value is understood by all customers including within: renewals, proof of concepts, QBRs, risk situations, growth opportunities
• Leading the performance management process, including forecast management, actively discovering data and insights to drive improved performance; with issues supported from discovery to resolution.
• Building a strong, trusted relationship with champions, executive sponsors and broader relationships as a reliable source of insight
• Following and feeding into Customer Analytics strategy and best practise

Skills and experience

• 3+ years in an analytics role
• 3+ years using SQL in a business environment
• A proactive, driven mentality and a desire to continuously improve process
• Excellent at communicating analytics topics to a non-technical audience
• Can communicate data in a high quality, professional way that aligns to brand guidelines
• Thrives working in a commercial environment
• Great at building strong relationships with stakeholders.

If this sounds like the role for you then please apply today!

Alternatively, you can refer a friend or colleague by taking part in our fantastic referral schemes! If you have a friend or colleague who would be interested in this role, please refer them to us. For each relevant candidate that you introduce to us (there is no limit) and we place, you will be entitled to our general gift/voucher scheme.

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