Service Desk Coordinator Permanent

Facilities Service Desk Coordinator, Brighton

Monday – Friday, 40 hours, various shifts between 07:00 – 19:00
Up to £27,000 plus excellent benefits
Lunch provided

Our client is looking for a Facilities Service Desk Coordinator who is going to have a positive impact on the internal working environment. You will play a vital role within the business through generating a sense of community through creating a culture of support, delivering world class services and ensuring a seamless operation. You will also be in charge of creating a comfortable atmosphere and will have the opportunity to work in a productive and excitingly varied role!

Main duties and responsibilities:

* Responds to enquiries, complaints and colleague service requests
* Promptly and effectively delivers a solution to queries/issues whilst ensuring a positive colleague experience is maintained
* Receives incoming calls/emails/SLACK messages from colleagues
* Directs requests to the appropriate channel if it falls out of your remit
* Raises maintenance and housekeeping work orders
* Responds to customers on behalf of other team members
* Maintains integrity of databases
* Adheres to security and emergency procedures and does so in a calm manner
* Liaises with Vendors employees
* Helps out with the completion of the Service Business Continuity plan
* Carries out training in order to offer First Aid and Fire Warden support
* In charge of managing the car parking arrangements/queries
* In charge of meeting coordination, supply management and office equipment care
* Uses Outlook and SLACK to handle colleague requests, such as parking, badges, answering general questions
* Acts in a timely manner, responding to any complaints or questions relating to Workplace Experience
* Taking part in enterprise-wide initiatives
* Promote events internally to the business to encourage colleague engagement
* Keeps up to date with current news and events and shares with colleagues
* Develop a network of local contacts (culture, food, arts etc.)
* Assist Supervisors to record data for reporting, accounting and budget reconciliations
* First point of contact for any site/amenities/services information
* Build strong relationships with key colleagues and business users to provide a professional customer service
* To make decisions with general company procedures and policies in mind to ensure deadlines are met
* Complete HSE training to a satisfactory level and participate in any HSE related programs/activities (including incident investigations, interviews, audits and assessments etc.)
* Report incidents/injuries and stop work if required

Candidate Requirements:

* NVQ Level 2 or Diploma in any discipline (required)
* 2 years + experience within front desk/switch board/concierge/help desk/customer service or other hospitality experience
* Excellent communication skills, being able to confidently met and build rapports with new people
* Can present information to a large group of employees
* Is able to respond to client, co-worker and/or supervisory inquiries and complaints
* Basic knowledge of financial terms and principles (required)
* Can calculate simple figures (such as percentages)
* Goes above and beyond to get tasks completed and hit targets
* Works effectively within a team
* Driven to deliver a high level of customer service
* Good problem solving, organisation and planning skills
* Maintains a level head under pressure
* Able to multi-task
* Acquires basic analytical skills
* Strong Microsoft Office Suit skills/experience
* Open to embracing new technologies
* Carries a warm, welcoming and positive demeanour
* Punctual and respectful

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