Imaging Administrator Contract

Workers will provide ad hoc cover for various administration roles across the department on a flexible ‘as needed’ basis. Workers could be asked to work with the Patient Access Team booking appointments or processing patient data from within the Trust to one of their providers. Workers will receive full training to enable them to confidently carry out whichever tasks they need to cover. There may be times when workers are working alone but they could also be working in a busy office or reception within the Imaging Department in A&E, so it is important workers have a flexible approach to working.

Attention to detail is also paramount as workers will be inputting patient information onto various systems and it is important this is done correctly. Candidates should feel confident speaking to Patients, GPs, Carers and other medical professionals over the phone and in person.

Experience using Microsoft Outlook, Word and Excel is essential.

Imaging Administrator

Location: Brighton

Job Type: Temporary

Duration of booking: Expected to last up to 3 months’ with possible extension

Proposed start date: ASAP

Sector: Imaging and Nuclear Medicine

Base: Healthcare based

Band: 3

Pay Rates:

£10.69 – £11.50 paye inclusive of holiday pay per hour

All of the rates are depending on skill and experience

Working Days and Hours: Monday to Friday 9am to 5pm (our client would consider a candidate who could work 30 hours as a minimum too).

Remote working option: Not an option

Job Purpose

The role of a Bank Imaging Administrator is to provide an efficient and high quality appointment, reception and administration service within the Imaging Department on an ad hoc basis depending on the departments needs. Utilising excellent time management, organisational and communication skills and an adaptable, flexible approach to produce work of a high standard within expected targets. The Bank Imaging Administrator will not only need to be able to work alone and use their own initiative but also as part of a large team of admin staff across the Imaging Department on all sites. It may therefore be necessary to work on another site when the service demands this. The Bank Imaging Administrator must ensure patients are accurately registered and processed on the Radiology Information System (CRIS) and Patient Administration System (Careflow) and have the ability to book and schedule appointments on CRIS.

Duties

* Due to the nature of bank work, you may be asked to provide cover for receptionists, booking team administrators or imaging admin assistant. The below details all activities covered by all three roles. Full training will be provided

* Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English.

* Provide and receive complicated and sensitive information, and give explanations and instructions clearly and concisely where barriers to communication may exist, including challenging behaviour, learning disability and recent bereavement.

* Use empathy, tact and diplomacy in dealing with staff members or patients who may be hostile or antagonistic.

* Answer internal and external telephone enquires in an efficient manner, from other members of staff, other departments, patients/relatives, GPs and other hospitals.

* Ensure accurate input of patient and referral details when registering on the Radiology Information System (CRIS). Interpret medical terminology, anatomical and physiological terms and code the form accordingly requiring high levels of concentration.

* Ensure the referral form is scanned on the appropriate patient entry on the Radiology Information System.

* Ensure accurate input of patient details when registering on the Patient Administration System (Careflow).

* Organise and prioritise own workload to ensure all problems and queries are dealt with quickly and efficiently in a pleasant and courteous manner.

* Work in close conjunction with the Patient Access Manager to review working practices, identify and propose new improved ways of working and find solutions to problems.

* Ensure confidentiality is maintained at all times and adherence to Caldicott and the Data Protection Act. Full accurate records of relevant information are documented.

* Using specialised knowledge of radiographic procedures and systems, schedule and book appointments on Radiology Information System (CRIS) and distribute the examination literature to patients for all Imaging modalities (Computerised Tomography, Magnetic Resonance Imaging, Ultrasound, fluoroscopy, plain film). You must consider at all times any specific requirements that the patient may have and adjust the preparation accordingly.

* Maintain and monitor an accurate electronic three-tier system (request, waiting and partial booking) so that appointments are made in line with priority and local targets.

* Advise the Patient Access Manager or Admin Team Leaders if there are any problems with waiting times and booking patient appointments within local targets.

* Have the ability to exchange information regarding appointments and procedures when dealing with telephone enquiries from patients and staff. Use specific knowledge of the procedures and preparations to clearly and concisely explain them to patients and staff. Have the appropriate information to explain waiting list times.

Knowledge, Skills and Experience

* Able to plan work, set priorities, administer office systems and processes and deal with problems in a proactive fashion.

* Able to organise and maintain an effective filing system.

* Able to prioritise and manage a range of tasks and duties with competing demands.

* Able to work unsupervised.

* Adaptable and flexible to meet conflicting demands of the role.

* Able to assess facts to make judgements regarding telephone enquiries from the public or other departments.

* Use own judgement to independently assess enquiries as the first point of contact, considering a range of facts and situations.

* Able to analyse and resolve problems with office equipment, including photocopiers, printers and fax machines.

* Excellent written and oral communication and interpersonal skills.

* Able to interact with tact and diplomacy with patients and staff at all levels and to communicate sensitive information.

* Good telephone manner and excellent customer service skills.

* Able to interact with others using tact and diplomacy.

* Able to communicate complex information where there are barriers to understanding, because of cultural, physical or mental special needs.

* Able to deal with conflict that may arise from talking to patients and staff