Retail Data Analyst Permanent

Our client based in Brighton is an IT Solutions provider for leading global names in retail and fashion. They are looking for a Retail Data Analyst to be responsible for the delivery of their Retail-industry solutions through involvement in client services and support. This position is client facing and has daily interaction with the services, development and deployment teams.

Responsibilities

Client Services & Implementation Support – Differentiate the client as a Software Vendor

Interact with client resources to provide guidance and input on how the client can support their operational initiatives
Monitor client activity to identify features not being utilized as well as client performance; support the setup of new reports or tools
Support the setup of new reports and application component
Conduct validation to ensure the application is delivered as per the client specifications
Support implementations including, preparation of training materials, review reports for opportunity identification, participate in the development of results reporting
Assist with the development of training materials and support client training initiatives

Solution Design and Development – Deliver the software solution

Participate in testing, track results, and provide feedback to the development team to ensure quality releases
Participate in the development of program materials and training video scripts
Maintain and deliver up to date User Materials

Issues Resolution – Demonstrate urgency in ensuring resolution of issues

Troubleshoot client Helpdesk (Zendesk) tickets and escalate as required
Read and respond to 2nd level client tickets both by phone and email
Prioritise tickets to meet Service Level Agreements (SLAs)
Log tickets in Zendesk and document steps taken to resolve issues to identify trends or areas requiring special attention
Advise clients how to resolve or avoid reported issueRequirements

Integrity – Ethical and honest. Maintains principle when faced with challenge
Team Player – Active member of the team, collaborates with other team members and the wider business. Genuinely enjoys being a part of a team and shows support and interest towards co-workers
Communication – Great oral and written communication skills. Able to deliver clear and concise information; demonstrates the ability to adapt to the audience
Service Oriented – Natural desire to provide assistance; achieves a sense of reward through helping others. Constantly looking for ways to improve the service offered to client
Self-motivated – Identifies what needs to be done and takes action; contributes new ideas; looks for ways to add value
Detail Oriented – Able to think and articulate in very simple terms. Keen eye for detail and the ability to identify missing pieces. Organised and able to prioritise multiple responsibilities
Problem Solving – Distinguishes between symptoms and causes. Able to see multiple parts and the relationships to identify and resolve the root issue; generates alternative solutions.
3+ years' experience in retail
Strong MS Office Skills (Word, Excel, PowerPoint)
Strong written and oral communication skills

Job Title: Retail Data Analyst

Location: Brighton

Salary: £Competitive

Full Time

For more information, please contact Chloe McCausland at Clearline Recruitment