2nd Line Support Analyst Permanent

Maverick Associates are recruiting for an experienced 2nd line Service Desk Analyst with some Cloud service knowledge and great levels of customer service and outstanding communication skills.
Our client is a leading Managed Services business providing and a market leading IT Service solutions provider.
This role is suitable for an IT professional with a strong amount of practical experience in a Service Desk Analyst role who has Office 365 admin and the ability to build machines and implement new accounts in Cloud environment.
This role requires someone who can communicate effectively on the telephone with internal and external stakeholders.
This is a hybrid working role with 2/3 days in the Brighton Office
Some essential requirements for this role (but not limited to):
· Significant demonstrable experience in a supporting role
· Experience with Cloud environment
· Would like someone working towards Microsoft accreditations (optional)
· Demonstrate experience of supporting networks/Network Security
· Experience in supporting remote users
· Office 365 Setting up new accounts and configuring existing ones.
· Strong customer service skills
· Outstanding communication skills both verbally and in writing
What’s on offer?
· Hybrid working a combination of being at home and in the office (2/3 days)
· A competitive annual salary dependent on your level of experience, skills and knowledge.
· 25 days annual holiday + plus all UK Bank Holidays with birthday off in addition.
· Employee Assistance Program
· Death in Service to the value of 2 times salary
· EMI Share Scheme, subject to terms and conditions
· Entrance to the Company health cash plan with Simply Health.
· Training and paid courses
· Company Pension
If you feel that you meet the above essential criteria and would like to apply, please do so with an up-to-date CV.
JOB ID QW663V49