Medical Access Administrator Permanent

Job Title: Medical Access Administrator

Location: Brighton

Salary: £10-£12 per hour

Hours: Full time 37.5 hours per week, shift pattern:

Week 1: Monday-Wednesday, Saturday & Sunday 9am – 5pm
Week 2: Monday-Friday, 12.30pm – 8.30pm

Temporary to Permanent

Our client is a not-for-profit organisation and healthcare provider, who work with the NHS across the city of Brighton and Hove.

They require a Medical Access Administrator to support their IAS Department, which works to improve access to healthcare in the City by targeting those who cannot easily access their GP practice and those with additional needs.

Responsibilities
Rota Support

Organising the staffing rotas ensuring there are adequate staffing levels as per operational guidelines
Managing staff enquiries regarding IAS shifts
Sending regular reminder to all IAS staff of the shifts and other routine tasks to mitigate last minutes cancellations
Ensure any issues with staffing the rota are escalated to the IAS Assistant Managers
Operational

Arranging the training and site inductions for all new IAS staff
Support the IAS Assistant Managers to ensure all new staff added to the rota are compliant to statutory requirements and that the service holds the necessary documentation as per set guidelines
Maintain the staff database with details and paperwork for all staff and escalate any issues with staff compliance to the IAS Assistant Managers or the IAS Manager
Arrange new staff access to practices' clinical systems
Undertake crosschecks across the whole service to ensure patient safety and service quality is being maintained as per the IAS protocols
Monitoring the email inboxes & follow up any issues raised by patients or staff issues highlighting any concerns
Support the service's Complaints procedure
Project Support

Co-ordinate attend and/or facilitate meetings, and transcribe any minutes and notes as required.
Other project related assistance as required by the Primary Care Development Managers
Reception Practice Support

Man the reception desk when required during the IAS shift times and present a professional and courteous image to all service users, visitors and staff
Welcome visitors and provides all possible assistance, including arrangements for access requirements, ensuring that the appropriate staff member is informed of their arrival
Communicates courteously and politely at all times when dealing with enquiries
Use of computer and paper based systems to perform administrative functions in order to support the administration of service provision in accordance with agreed standard processes and procedures, and within agreed timeframes. Ensuring the accuracy and quality of data recorded
For more information and a full job description, please contact Chloe McCausland at Clearline Recruitment