IAS is looking for a Team Leader to join their Brighton assessment centre!
The Team Leader role has been introduced to provide a better claimant experience, to provide support to the service delivery manager and enhance performance at each assessment centre.
A typical day will involve
Day to Day management of the Assessment centre
Ensuring that claimants are kept informed always & have a positive experience.
Proactive session management is being followed to ensure the centre is productive and all HPs are fully utilised in line with their experience.
Monitoring of the arrivals board/MI to ensure that all empty slots that can be filled are filled.
Better decision making around retractions/cancelations
Onboarding and training of site coordinators within the region
Introducing governance around compliance, ensuring that site coordinators are complaint with current guidance
Implementation of any agreed changes to process and/or procedures and that they are being followed and understood by site coordinators
Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP
Monday to Friday- 37.5 hours
What we need from you
Excellent I.T skills- particularly Microsoft Office – as you will be working on various systems and must have good understanding
Excellent customer service skills
Fluent English language skills, able to communicate with stakeholders on a day-to-day basis via telephone, email, and face to face in a clear, caring, courteous and professional manner
Experience in managing a team
So what next?
If you feel the Team Leader position may be for you or you are interested in finding out further information, please contact Everpool Recruitment by email (url removed) or call (phone number removed). Alternatively, you can apply to this advert and someone from the Everpool team will be in touch
Role: Management Scheme Location: Brighton Salary: £25-30k (£35k OTE) REF: J12885:SE:GJ:MS:BRIT Sector: Financial Services Are you looking for a graduate...View Job