Customer Support Associate Permanent

Job Title: Customer Support Associate

Location: Brighton

Salary: £24k-£28k per annum

Full Time: 40 hours between 8am – 6pm, Monday – Friday (opportunity to work around 1 day/week at home)

Our client is a specialist commercial insurance provider, who are looking to hire a Customer Support Associate to join their team based in Brighton.

Reporting to the Customer Operations Manager, the successful candidate will provide our client's customers with insurance and technical support by phone, email, and chat.

This is an excellent opportunity to join a growing, supportive, forward-thinking company with excellent benefits and a great working culture.

Responsibilities

Handle inbound calls, chat and email from our existing customers on a range of insurance-related queries
Respond to all customers in a timely, efficient, polite, and professional manner
Adhere to the Customer Support Team's SLAs and KPIs
You will ensure customer satisfaction by making our customers feel like they're dealing with a person – not an insurer
Have a thorough understanding of our products and use this to help answer our customer's queries
Accurately log all information on customer policies and our in-house systems
Assist in processing renewals, mid-term adjustments and cancellations on existing insurance policies
Identify ways to improve our customer journey, using your initiative to suggest effective solutions
Undertake other administrative tasks as may be deemed necessary from time to time and provide cover for other members of staff
Play an integral part of a growing team with the aim of continuing our international success

Requirements

Have a minimum of three years of experience working within a high-performing customer support environment
Fluent in English (other languages such as French, Spanish and Dutch are a bonus)
Excellent verbal and written communication skills
Experience with Zendesk
Experience with customer-facing Knowledge Bases is an advantage
You are able to multitask, set priorities and manage time effectively
Team player with the motivation to go above and beyond for our customers
Have experience working within a regulated environment
The ability to adapt to a given situation without compromising standards

Benefits

30 days of holiday annually in addition to bank holidays
Private healthcare scheme for you and your family
Life Insurance
13 weeks full pay parental leave regardless of your gender
Flexible working hours
Annual training allowance and regular learning opportunities
Monthly flexible wellbeing allowance to help you stay healthy and productive

For more information please contact Jamie Watson at Clearline Recruitment