As a Customer Service Administrator, you will work within the Customer Service team in Brighton. You will manage both inbound and outbound calls to manage a wide range of different queries. For the right candidate, there is an opportunity to develop on from the Temporary Assignment within the company.
Our client is a well established company within the Call Centre and Customer Service industry looking to expand their Customer Service team in Bexhill-On-Sea with an additional Customer Service Administrator.
As a Customer Service Administrator you would have the following responsibilities:
Manage inbound and outbound calls and e-mails for clients and professionals.
Sort and process incoming orders.
Maintain external communication from clients and health care professionals for example, Web Orders, My Pen and Caring.
Process sample orders.
Update client cutting templates as needed.
Track missing parcels as needed, and manage returns / collections.
Log complaints as received, and request support of the Team Leader to manage complex queries.
Offer support and advice to fellow team members.
Work towards objectives to achieve set department KPI's an personal development objectives.
Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation.
Any other reasonable duties.Profile
Excellent customer service skills
Excellent telephone manner
Self-motivated with the determination to succeed
The ability to multi-task in a high-volume environment
Proactively collaborate with others
Organised and good at managing priorities
Clear and concise communicator with effective questioning skills and active listening skills
Previous experience as a Customer Service Administrator is preferableJob Offer
Temporary Assignment with the potential to progress to a FTC
£10 – £12 per hour
Monday to Friday
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