Job Title: Part time Customer Support Administrator
Salary: £9.23 – £10 per hour depending on experience
Part time, 20-25 hours per week (flexible hours, 3 full days or school hours)
Our client is looking for a Part time Customer Support Administrator for placing orders with suppliers and seeing them through to a satisfactory close. Processing cancellations and maintaining customer records on internal databases.
A background or understanding in Telecoms is preferred.
Obtaining updates and chasing delays from suppliers.
Keeping customers and staff updated at regular intervals throughout the provision in a positive, enthusiastic and professional manner.
Keeping accurate records of the provision's progression including calls to suppliers and customers.
Following suppliers' escalations procedures ensuring that relevant parties within internal departments (i.e. Account Manager, Customer Services Manager, MD) are kept up to date as necessary.
Creating and maintaining accurate records on the company database.
Maintaining accurate records documenting the progress of all pipeline orders and cancellations (including loss to the company).
Informing Account manager when a customers' order is completed.
Placing and chasing expedited orders where necessary.
Dispatching routers and liaising with couriers.
Recognise and alert managers to any trends in customers' queries/problems.
Answer phones and respond to customers' requests.
Attend staff meetings as required.
Observe the company's Fire and Health & Safety Policies.
Carry out any other duties within the scope, spirit and purpose of the job as requested by the Management.
Ability to respond and update to customers and staff alike via email in a professional and knowledgeable manner.
Communication (Speaking) – ability to; create a good first impression, communicate in a courteous manner, portray confidence and professionalism, choose appropriate words and use correct grammar, maintain positivity.
Communication (Listening) – ability to; actively listen to the caller, ask questions to clarify and verify information, paraphrase at the end of calls to ensure your understanding.
Customer Focus -ability to; treat customers with courtesy and sensitivity, build a positive rapport, apply problem solving skills, make an extra effort to satisfy customer needs, meet commitments to customers.
Handling Difficult Situations – ability to; Demonstrate patience and willingness to help, express empathy for a customer's situation, remain calm in demanding situations, resolve complaints to maximum satisfaction, perform well under pressure, demonstrate good judgement, handle unexpected situations.
Technical Support – ability to; display technical expertise and product knowledge, follow a logical process to identify a problem, ask questions to clarify, provide clear and understandable explanations, expand on your technical knowledge.
Systems and Products – ability to; use all of the internal systems with ease, use all supplier systems with ease, know our products, diagnose issues and know what products/services might resolve the issue.
Attitude – professional conduct, positive interaction with clients and work colleagues, ability to work under pressure, drive and enthusiasm.
For more information please contact Angela Potter at Clearline Recruitment
JOB ROLE: Receptionist / Administrator JOB TYPE: 3- 6 months temp HOURS: 09.00-17.30 SALARY: £10.50 an hour LOCATION: Central Brighton...View Job
CALLING ALL TEMPORARY WORKERS! We have several opportunities in Brighton and Hove and surrounding areas in all aspects of administration,...View Job
Job Title: Logistics Support Administrator Location: Brighton Salary: £22.5k per annum Full time: Monday – Friday, 9am – 17:30pm Our...View Job
Job Title: Administrator Location: Brighton Salary: £18,525 per annum Full time, Monday – Friday 9am- 5:30pm (office based with possibility...View Job
Job Title: Project Coordinator Location: Portslade Salary: £12-£15 per hour Hours: Saturday and Sundays and 3 days in the week,...View Job