Service Engineer Permanent NEW

03043 Field Service Engineer Brighton £23,000 – £25,000 pa

Job Summary
• A Field Service Engineer will help deliver an unrivalled, flexible service to our client base and international
operations.
• Suitable candidates should have experience of motors, pumps, plumbing, electrical systems and electronic
control systems.
• Sound fault finding experience is an essential part of this role, specifically in electro-mechanical devices.
• The successful candidate should ideally feel comfortable in the sectors we support.
• Our customer support engineers carry out maintenance, HTM compliance testing, fault finding and installation
of washer disinfectors and macerators across a range of customer sites.
• Identify commercial opportunities and feedback accurate information using an electronic task management
device.
• Successful candidates will undergo a CRB/DBS background check.
Experience:
• Proven track record in technical support (preferably field based).
• Experience on product a strong advantage.
Skills:
• Min. technical qualification: National Certificate/City and Guilds or equivalent.
• Qualifications in HTM 2010 and HTM2030 desirable.
• Strong interpersonal skills with the proven ability to work on your own initiative.
• Excellent communicator both written and verbally.
• Ability to prioritise own workload, work to deadlines and deal with conflicting work pressures.
Principal Duties & Responsibilities:
• Reacting to business requirements work anywhere that the business identifies with short notice. This covers
anywhere within reasonable travelling distance the UK.
• Installation of a range of capital equipment including Washer disinfectors, Macerators, and Stainless steel
fixtures.
• Perform commissioning work.
• Service & validation of the above range of capital equipment to the relevant EN/HTM standards.
• Document preparation and certificate issuing to customers.
• Develop and maintain a good relationship with all customers.
• Carry out preventative maintenance & breakdown cover.
• To work as part of a service team.
• ISO is a big part of the roles requisites and will require full awareness and participation.
• Work closely with the Regional Service Manager and Lead Service Engineer to give progress updates.
• To work in a safety conscious manner and with consideration for our customers to minimise their disruption

Additional Information
The following reflects the package available for the position of Field Based Engineer

Basic salary = £23 to £26K (the higher band if for exceptional engineers)

Engineers based from home and paid from leaving home to return home

OTE = £26 to £29K based on above basic rates

Overtime paid at 1.5 mid week

Overtime paid at 1.5 Saturdays

Overtime paid at double time on Sundays

Must participate in the out of hours rota, standby and overtime paid (if called out)

£185 per week call out standby

Unlimited income from commission scheme

Flexible working time 8.5hr day with 30 minute lunch

Vehicle = Ford Transit, fitted with telematics tracking device

Annual leave = 25 days

Engineers provided with Samsung Galaxy Note smart phone, email and online service system

Personal specification:

good communication and listening skills
Previous pumps and motor experience
excellent customer service skills
honest and trustworthy attitude
Previous fault finding experience
Full UK driving licence