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Product Trainer
An exciting position has become available for a Full-time Product Trainer based in Brighton; BN1 6AF.
The successful candidate will earn £30,000 – £40,000 per year, depending on skills and experience.
This is a home-based role with frequent travel to customer sites across the UK, including, but not limited to: MoD Abbey Wood and other DE&S sites, Front Line Command Main Operating Bases and defence Prime Contractors and Brighton Head Office.
You will work 37.5 hours per week, Monday to Friday, to be completed at employee discretion, whilst observing the core hours of 10:00 to 12:00 and 14:00 to 16:00.
Responsibilities
Deliver modular Customer Product Training across the Company’s portfolio, which is to include face to face and online training packages with a choice of demonstration and interactive style courses, dependent on the customer’s request
Create Training Material, E-Learning, On-Line Help and User Guides as required by the Training Needs Analysis, ensuring that all documentation meets the company branding guidelines
Design and deliver internal training in new and existing product functionality to support employee’s development
Ensure training materials are produced and maintained in a professional and timely manner to support the company software delivery programme plan
Ensure that integration of software releases is fully supported from a training perspective
Establish and maintain an excellent relationship within the tlmNexus’ customer base and employees
Assist with responding to customer training queries and the planning of future training events whilst maintaining the Training Schedule, Training Gateway and Inbox
Schedule training system updates with IT Support, ensuring training delivery is presented on current functionality and latest releases
Report on training statistics and feedback and making recommendations where appropriate
If required, assist with Sales Demonstrations, Marketing Events and provide any other support to the business
Report any potential business and product development opportunities to the Business Relationship Management team
Experience Knowledge and Skills
Essential:
A proven record of developing client relationships, maintaining high levels of customer service and delivering excellent quality training to customers
Sound experience of undertaking a training needs analysis and designing / developing suitable training material, including User Guides
Must be an excellent communicator both verbally and written, with sound presentational attributes
Highly focused and organised, able to prioritise workload
Professional, articulate and confident when operating in the customer domain
Flexible approach to work, able to work alone or as part of a team
Must be able to achieve security clearance status
Must have a full clean driving license and be happy to travel frequently with regular overnight stays (depending on base location)
Desirable:
Knowledge of the software development industry and Agile methodologies
A relevant training qualification e.g. the CIPD Certificate in L&D Practice
Experience of developing E-Learning and On-line help training material
A relevant technical authoring qualification e.g. Adobe Captivate
A good understanding of the principles, guidelines and methods used in delivering and supporting military equipment and capabilities
Why work for tlmNexus?
Competitive salary
26 days annual leave + UK bank holidays, increasing with service
Enhanced company sick pay
Life assurance cover at 4 times your salary
Health Shield Cashback Medical Cover
Employee assistance programme
Recruitment referral bonuses up to £1500
Paid days off for volunteering activities
Funded professional subscriptions
Cycle to work scheme, after probation
Company:
Stimulating projects, respectful collaboration and an informal atmosphere await you here. When you trust your own capabilities, you want to invest your time, skills and energies in things that matter, alongside others who are committed to the same aims. At tlmNexus you get the freedom to make this happen.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you
