Team Leader (Administration) Permanent

Team Leader (Administration)

At Searches UK, our mission is to make conveyancing the easy part of buying and selling property and this drives everything we do.

Our business and our people have our values in common; Passionate, Curious, Driven and Unified, and because of this we have a culture that is kind, supportive, fun and inclusive.

Searches UK is a great place to work, if you are driven by continuous improvement and passionate about property then why not join the team.

As an Administration Team Leader you will be a confident, positive individual with a passion for customer service who has experience supervising a small team. You will be supervising a team of around 5 administrators who are responsible for overseeing the receipt of orders from clients, processing these orders through various online ordering platforms, keeping clients updated on progress and returning documents to clients once complete. This is a hands-on role and you will be expected to learn each department within the team, train any new starters on these departments and assist the team where necessary to ensure we are meeting our Service Level Agreements.

We care about people, and you must too. You must contribute to our great culture being comfortable with being fair, open and honest in your communication, genuinely caring about the people you work with and helping to ensure that Searches UK continues to be a great place to work.

Full training will be provided to ensure that you are equipped with the necessary information to be brilliant at the role, supported by you having our company values in common with us – passionate, driven, curious and unified.

This is a hybrid role working 4 days remote and 1 day in our Shoreham by Sea office. Our working hours are Monday – Friday, 9am – 5pm with a flexible approach to getting the job done and a priority for excellent work life balance.

Administration Team Leader Responsibilities:

• Supervising the administration team which includes the orders, updates, enquiries and returns departments
• Developing and maintaining a competent level of product, process and system knowledge to support the team in these departments whenever necessary
• Drive employee motivation by demonstrating role model behaviour
• Ensuring operational and customer service targets are met through effective leadership of the team
• Carrying out regular 1-2-1s with your team to discuss wellbeing, identify development opportunities and supporting this development
• Being proactive in suggesting process improvements to ensure departments are running as efficiently as possible
• Assisting with recruitment of new team members and providing thorough training to new recruits
• Dealing with escalated queries or complaints from clients and dealing with more complex cases
• Dealing with HR tasks such as absence monitoring, return to work forms, appraisals, approving holiday etc.
• Supporting the Operations Support Manager with any ad hoc tasks/ projects when required
• Assisting with organisation of team events

Administration Team Leader Requirements:

• Extensive knowledge of SRA accounts rules
• Experience of working in a law firm – preferably a high volume firm
• Exceptional communication skills both written and verbal
• Strong knowledge of management information systems and making best use of these for reporting purposes
• Experience and ability in building strong working relationships and influencing at all levels
• Good stakeholder management capabilities

Personal Attributes:

• Excellent Communication Skills
• Exceptional client facing and interpersonal skills
• Ability to use own initiative alongside strong decision-making abilities
• IT skills, in particular – Word, PowerPoint, Excel, Outlook
• Passionate about delivering an excellent service
• Driven to achieve results
• Curious to challenge the status quo
• Unified, working together towards the same goal

In addition to a competitive salary, we offer 25 days holiday, a contributory pension and a healthcare scheme with Simply Health. We have regular communication events, yearly award ceremonies and social events. We are a small team full of energy, fun, determination and collaboration.

We value individuals

We enjoy generating ideas and we never stand still. You'll always have the right tools to do your job and create better ways of serving our customers. Nor are we wedded to set ways of working or rigid thinking: where you can spot improvements, your voice will always be heard.

We take work seriously

Most of us spend more time working in our waking lives than any other activity. That's why we make the effort to create an enjoyable and satisfying working environment. One that gives you every opportunity to develop professionally – in your way and at your pace.
We value innovation

We seek the free-thinking minds that will drive our business forward. We invest heavily into easy-to-use new technology and customer service skills.

We're going places

At Searches UK our philosophy is about nurturing partnerships with our clients helping them grow and develop their businesses.

Salary: £24,000 per annum
Hours: 37.5, full time
Contract: Permanent
Location: Brighton

You may have experience of the following: Administration Team Leader, Sales Support Team Leader, Customer Service, Team Leader, Team Manager, Mentor, Financial Team Leader, MI Analyst, Stakeholder Management, Senior Administrator, etc.

Ref: (Apply online only)