Job Title: Patient Care Advisor
Location: Brighton, East Sussex
Salary: £10 per hour
Temporary assignment – 6 month contract with possibility to become permanent
Our client is a not-for-profit social enterprise, delivering in NHS services. They are looking for a Patient Care Advisor to join their Memory Assessment Service, based in Brighton.
The service provides access to memory testing and diagnosis, and offers advice, care, and support for people with dementia and their care givers.
The Patient Care Advisor will support all aspects of the administration of service delivery and will be flexible in providing support to adapt to the requirements of the business.
Use a range of computer and paper based systems, including SystmOne, to contact patients and book appointments for MAS services and send confirmation letters.
Use computer or paper based systems to actively manage patients through care pathways and provide clinicians with all necessary clinical notes prior to specific clinics. Action any subsequent follow up notes (such as processing and writing clinic outcome letters, booking follow up appointments, telephone calls, diagnostic tests, patient letters, dealing with DNA's), ensuring that clinic capacity is used as efficiently as possible.
Work with practice and triage GPs to ensure the appropriate clinic / service is identified for referrals using guidelines appropriate to each specialty and with reference to managerial and clinical advice.
To support GPs and other health professionals in the delivery of efficient clinical services by ensuring that existing service systems are maintained and assisting with the development of new systems that are introduced.
To be responsible for proactively scheduling and maintaining MAS patient clinics to include first appointments, follow ups and telephone appointments ensuring coordination of receipt of diagnostic tests with appointments to limit rescheduling
To arrange appointments for diagnostic tests (such as MRI scans) and liaise with the diagnostic departments, proactively 'chasing' / obtaining results using CRIS.
Visit practices where appropriate to provide training on processes and establish and maintain effective communication with GPs and practice staff, using persuasive and motivational skills where co-operation is required.
Daily management of referrals received through generic email boxes, fax and post, planning administrative work around generation of referrals. Working with practices to resolve queries and issues that arise through the process.
Receive and record manual and electronic referrals using SystmOne, Outlook and other IT and manual systems to record, track, onward refer and book patient appointments, processing and dispatching referrals inside agreed times and targets.
Contact patients by telephone to book and process their appointments to see an NHS specialist for an opinion, ensuring that patients are contacted in a timely manner.
Offer Choice directly to patients where appropriate and support them in making that choice through information provision, signposting and discussion, enabling patients to consider their own (non-clinical) preferences for treatment and apply them to a choice of secondary provider.
Assess and resolve patient queries concerning their referrals in a timely and professional manner. Ensuring that any complaint or incident is investigated and escalated through agreed protocols.
Maintain data security and patient confidentiality by adhering to auditable processes and protocols.
Record information using a variety of computer and paper based systems, including SystmOne, ensuring there are no delays in the processing of referrals. Ensuring the accuracy and quality of data recorded using available reporting tools to check data quality and advise on statistics.
To work on own initiative, to plan time effectively, to multi-task successfully, and prioritise own workload on a daily basis, working autonomously within own work area seeking advice when appropriate.
Attend team meetings, regular briefs and training sessions in accordance with the role. To note and circulate actions from MDT meetings.
Work closely with other members of the administrative team, to provide cover during periods of sickness and annual leave.Requirements
Able to plan in advance
Have common sense and able to problem solve on the spot
Excellent administration skills
Able to juggle multiple tasks
Customer and staff friendly
For more information, please contact Chloe McCausland at Clearline Recruitment
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