Service Desk Manager, Up to £62,000 + Strong Benefits i.e. Up to 45% Bonus, 35 Days Holiday, Private Medical, Pension, Agile Working, Brighton Area, Lovely Blue Chip Company.
Service Desk Manager Job Duties:
People management: manage, motivate and develop employees at all levels, in a manner that is consistent with the company's policies and procedures inc the Partnership Agreement to maximise the performance of the area
Continuity - lead on incidents and problems and resolution, mitigating IT risks and ensuring continual service improvement.
Stakeholder management - work with stakeholders and suppliers to establish support requirements and SLAs. Ensuring timely and clear communication in line with communication and escalation procedures
Quality service - ensure all assigned work and support requests are fulfilled to agreed service levels and customer satisfaction. ensuring all work is completed professionally and documented on time to agreed specification
Planning - plan and manage business as usual and project related work and resource to ensure scheduling of work in accordance with priorities
Process: establish and maintain ongoing documentation and training manuals to ensure continuity of key processes
Exposure to cloud technologies, IT security, GDPR, excellent understanding of Software Development Lifecycle, IT and financial control frameworks
Application support management and team leadership in banking or finance environment
ITIL based service management environment and developing and embedding best practice processes and IT controls
Developing and leading a multi skilled technical team in customer focused environment
Good understanding of security and technical architecture principles
Working with 3rd party service providers
Planning and responding to audits, managing and mitigating risks