May 08, 2019

Client Services Administrator

  • Just Brighton Jobs
  • East Sussex, UK
  • £18,000 yearly
Permanent Administration

Job Description

Client Services Administrator Brighton, Full Time £18,000 Our client is looking for a positive and upbeat administrator who has a ‘can do’ attitude and people focused. You will be a crucial part of the team, providing administrative support to the Client Services team. You will be passionate and have an interest in data and software as well as a desire to learn and adopt new skills and technologies. Responsibilities: * Responsible for all administration within the Client Services team Provide engaging and professional support across the Client Services team * Ensure that all customer products and services are monitored, supported, administered and * Handling of all customer/client telephone enquiries * Provide and deliver highest standard at all times * Handle all customer enquiries, diverting to sales or support functions as necessary, using internal system to track and trace completion * Handle customer data, cleansing, analysis and dissemination of customer data to internal and external customers as required * Proactively obtain client feedback and acquire customer testimonials and case studies for the company to incorporate into marketing activities * Support the retention and growth of the customer accounts * Maintaining strong relationships – internally and externally Required Skills * Strong MS Office skills, in particular Excel * Willingness to learn and adopt new software and hardware technologies * Endless desire to learn, try and innovate with new ideas * Warm, friendly and charismatic personality to cultivate customer engagement * Strong literacy, numeracy, prioritisation, organisational and time management skills * Strong interpersonal and client relationship development skills * Excellent software administration skills * Natural team working skills to build long-term internal relationships * Natural communicator, both verbally and written * Analytical approach * Proven ability to work as part of a busy team to achieve client deadlines

Hours

Full Time