CUSTOMER ACCOUNT MANAGER
Who we are
Kitchen Door Workshop is located in Uckfield, which benefits from good public transport links by rail and bus and is within easy commuting distance of Brighton, Eastbourne, Tunbridge Wells and Haywards Heath. There is ample free, on-site parking and we are just a short walk from Uckfield town centre.
Our open plan offices are comfortable, bright, modern and are fully air conditioned.
Kitchen Door Workshop has a positive and friendly culture where all our team are encouraged to achieve their full potential, not only through a programme of continuous development, but also by being given the opportunity to volunteer for local community projects.
Kitchen Door Workshop is recruiting for an additional Customer Account Manager to help us with our continued growth.
The role of the Customer Account Manager is to manage a portfolio of trade and retail customers throughout the buying lifecycle, from initial enquiry through to delivery of a completed order. This will include helping customers to choose the most appropriate products, providing written and telephone quotations, confirming detailed order requirements, liaising with suppliers and carriers, and ensuring the customer gets the right product on time, every time. There is no cold calling involved.
Working hours are 38 hours per week, with one morning every four Saturdays, with a requirement to provide cover as needed.
You should have a passion for sales and customer service and being able to work quickly and accurately under pressure is important. You must be able to solve problems and react to a fast-changing environment as well as being able to maintain professional relationships not only with customers, but also with suppliers and colleagues. Good written and verbal skills are important as well as a strong work ethic and computer literacy.
A competitive salary of £ 27,450 with a rising PayScale up to £30,881.
Hours: 37.5 hours per week with one Saturday in four, 9.00am – 1.00pm.
25 days paid holiday plus Bank Holidays, ie. 33 days total.
A private health scheme with Vitality Health including a range of health benefits.
A non-contributory cash plan to help with day-to-day medical costs.
We also run a scheme to allow up to five additional paid days off per year for volunteering in the community.
Ongoing product and vocational training will be provided and tailored to your individual requirements.
Closing Date: Monday 13th May 2019
Interviews: Week Commencing Monday 20th May 2019